Autopilot Help Centre

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Courier & delivery Do the courier cards follow the dates I pick? Yes. Every courier card on the Courier page and the CEO dashboard follows the chosen dates, Outside booking and Missing at Steadfast too. Refresh re-reads Steadfast's bal... Courier & delivery What is the small (X%) beside each courier card? The small (X%) beside a courier card's number is its share of everything booked with the courier in the chosen dates, in taka or in parcels. Courier & delivery What do the Pending, Partly delivered, Delivery charges and COD charges cards show? Pending is money still with the courier, Partly delivered is what part-delivered parcels brought, and the charge cards show what the courier kept. Courier & delivery How do sellers ask the office to send an order to the courier? A seller presses Request courier send on the order. The ask waits under Courier send requests, and the office sends it or turns it down with a note. Courier & delivery Who can send seller orders to the courier? The store owner always, and staff with Send orders to the courier: by default Admin, Manager, Marketing Manager, Courier Manager and Data Entry Man. Courier & delivery What does "Booked without CRM" mean on the courier page? Parcels booked straight in the courier's panel that are clearly yours, by a page's invoice code or a known customer's phone, but have no order in the app. Courier & delivery Where did the old Couriers page go? The old Couriers page now opens Courier & parcels › Couriers & keys. Set up couriers and keys there; the old courier list is the platform's and is read-only. Courier & delivery Which couriers does eCommerce Autopilot work with? Steadfast, Pathao and RedX connect live with your own keys. Any other courier, such as CarryBee, works by file: import its parcels and set statuses by hand. Courier & delivery How do I connect Steadfast? Go to ERP › Sales Department › Courier & parcels › Couriers & keys, paste your Steadfast API key and secret key, save, then press Test connection. Courier & delivery How do I get live parcel updates from Steadfast? Copy the Callback URL and Auth token from the Live updates from Steadfast card on Courier & parcels into Steadfast's webhook settings, once. Courier & delivery How do I match parcels with the Steadfast panel? Drag the Sync from Steadfast button to your bookmarks bar once, then click it while the Steadfast panel is open. Parcels booked straight in the panel arrive. Courier & delivery How do I connect Pathao? In Couriers & keys, fill the Pathao card with your Client ID, Client secret, merchant login email and password and Store ID, then save and test. Courier & delivery How do I connect RedX? Paste your RedX API token on the RedX card in Couriers & keys, switch on Use RedX, save and press Test connection. Choose the RedX area on each order. Courier & delivery How do I add another courier (e.g. CarryBee)? In Couriers & keys, use the + Add a courier card: type the name, pick a colour and press Add courier. It gets its own tab; parcels come in by file. Courier & delivery How do I book a website order with a courier? Tick the website orders and press Send to Steadfast, Send to Pathao or Send to Redx. Each booked order keeps its tracking ID and moves to On Courier. Courier & delivery How do I read the parcels list? Courier & parcels shows every parcel by status tab, by courier, by page and seller, and day by day. Open All parcels to search, filter and open one parcel. Courier & delivery How do parcel statuses update? Parcel statuses come in live from the courier, a check every 10 minutes catches what was missed, and Check now or Check status asks the courier right away. Courier & delivery How do I set a parcel's status by hand? For a courier with no live connection, open the parcel, pick the new status, type the cash collected if you know it, and press Set status. It is saved at once. Courier & delivery How do I ask the courier for a return? Open a Steadfast parcel still on the way, write why in Ask for a return and press Send return request. Steadfast gets it and it is noted on the parcel. Courier & delivery How do I check courier payouts and COD collected? Courier & parcels › Payouts lists every Steadfast payout: COD collected, delivery fees, COD charge and what was paid to you, with the parcels in each payout. Courier & delivery How do I import parcels from the courier's Excel or CSV? Download the parcel list from the courier's panel, then pick the courier and file in Courier & parcels › Import. Existing parcels are updated, not doubled. Courier & delivery How do I export parcels? On the parcels list, set the tab and filters you want, then press Download (Excel / CSV). You get exactly that list as a CSV file that opens in Excel. Courier & delivery What are "Invoice codes not linked to a page"? Parcels are put on a sales page by the letters at the start of their invoice. This box lists codes no page has yet; pick the page and press Link to fix it. Courier & delivery What does "Missing at Steadfast" mean? Missing at Steadfast lists parcels Steadfast shows as Unknown, or that stayed In review over 3 days and were never paid. Check each one and ask Steadfast.