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🔑 Users, roles & access All topics →

Users, roles & access What can a Production Manager do? A Production Manager runs the factory: everyone's work and targets, daily reports, mistakes, attendance, goods received and the factory's cashbook. No sales money. Users, roles & access What can a Marketing Manager do? A Marketing Manager runs the online store and the sales team: seller orders, pages, inbox, customers, website orders, products, offers and courier. No money. Users, roles & access Why do my staff open My dashboard instead of the store dashboard? The CEO dashboard and the store dashboard are for the store owner (Super Admin) only, even when ticked. Every staff member starts on their own dashboard. Users, roles & access What is the difference between "ERP settings" and "Money overview"? ERP settings covers the setup screens (accounts, types, couriers, fraud check, targets); Money overview the profit, balances, dues and payouts. Both are owner only. Users, roles & access How do I add a staff login? Go to Users & logins, press Add user, enter a name, login name and password, pick the role and press Add user. The form ticks what that job needs. Users, roles & access Which roles are there and what does each do? There are 15 roles, from Super Admin to Data Entry Man. Each role is a starting set of ticks that you can change for one person. Users, roles & access How do the feature tick boxes work? Each tick box opens one part of the panel: its page, its menu link and every action in it. Picking a role ticks what that job needs. Users, roles & access What can only the store owner (Super Admin) do? The store owner is always Super Admin. Only a Super Admin can make other Super Admins, pay for the package, set up SMS and approve money entries and changes. Users, roles & access What can an Admin do? An Admin runs the shop day to day, including inbox settings, store design, delivery charges, supplier bills and adding staff. Profit, salaries, supplier dues and keys sta... Users, roles & access What can a Manager do? A Manager runs the day: orders, products, customers, the sales team, courier, supplier bills, their own cash wallet and attendance. No money totals or salaries. Users, roles & access What can a Supervisor do? A Supervisor watches the sales chats: sees every inbox chat, moves chats between sellers, checks response times and follows up customers. No settings. Users, roles & access What can a Store Manager do? A Store Manager handles website orders only: sees them, confirms them, changes their status, sends them to the courier and prints them. Users, roles & access What can a Moderator do? A Moderator handles website orders and customers, product reviews and the sales team's pages. You can add the inbox, offers, website content or products. Users, roles & access How do I block a staff login? In Users & logins, press Block next to the person. They are signed out at their next click and cannot sign in until you press Unblock. Their work stays. Users, roles & access How do I set a new password for a staff member? In Users & logins press Edit / password, type the new password twice and press Save. For staff with a profile, Staff › Edit › Give a new password works too. Users, roles & access What are the Roles and Permissions screens for? Roles and Permissions are read-only lists of the names behind the tick boxes, set by eCommerce Autopilot for every store. Give access on the user form instead. Users, roles & access What happens to staff with older roles? Staff on an older role (admin, worker, manager, moderator) keep their access until you edit them. Saving them on the Users page moves them to the tick boxes. Users, roles & access How many staff logins can I add? Your package sets how many staff logins you can add; your own owner login is not counted. No limit in the free trial. See used and limit in Package & billing. Users, roles & access Which features should stay with the owner? Ticks ending in (owner), like Dashboards, Payments & profit, Money overview and Staff & salary, open for the store's Super Admin only, even when ticked.