Autopilot Help Centre

🧰 Troubleshooting All topics →

Troubleshooting Some products are missing from my Facebook catalog The Facebook catalog feed leaves out products with no photo or price, hidden products and products hidden from Google. Fix the product, save it, and Meta reads it again. Troubleshooting I cannot sign in to my admin panel Check you are on your own store's address with /admin, type your username (not email), wait a minute after 5 wrong tries, and ask the owner if blocked. Troubleshooting My two-step code is not accepted Set your phone's clock to automatic time, type the code your app shows now for this shop, or use a backup code. The owner can turn two-step off for you. Troubleshooting A page says "… is in the … package": what now? That part of the panel is not in your current package, usually because the free trial or a paid month ended. The owner chooses a package in Package & billing. Troubleshooting I cannot add more products or landing pages Your package's product or landing page limit is reached. See used and limit in Package & billing, then delete what you do not need or choose a bigger package. Troubleshooting Why do customers see "this shop cannot take new orders online"? Your package's order limit is reached, so new orders are refused, on the shop and in the admin panel. Upgrade in Package & billing, or wait for the new month. Troubleshooting A staff member cannot see a menu or page Usually the feature is not ticked on their login. Some links are for the owner only, some need an ERP or Inbox tick, and a locked package shows a lock instead. Troubleshooting SMS messages are not going out Check that the SMS page says SMS is on, send a test SMS and read the SMS company's answer, then check that each message's own switch is ticked. Troubleshooting Shop emails are not going out New-order and Contact us emails go to the Admin Email in Email (SMTP), or to the owner's email if empty. Check that address, the spam folder and the order type. Troubleshooting Booking with the courier failed Most often the courier is not connected, its keys stopped working, or the order lacks a detail. Test the keys in Couriers & keys and read the reason given. Troubleshooting Parcel statuses are not updating Set up Steadfast live updates with the Callback URL and Auth token, test the courier keys, and press Check now or Check status to ask the courier right away. Troubleshooting Messenger, Instagram or WhatsApp messages are not arriving in the Inbox Check Last calls from Meta in Inbox settings: save the right app secret, check the webhook fields, turn the page On and make sure a seller is Available. Troubleshooting Facebook does not show my Purchase events No Purchase in Events Manager? Check your cash-on-delivery choice, that tracking is ON with a working token, any test code, and if the visitor allowed tracking. Troubleshooting My own domain does not open my shop Own domain stuck or paused? Add the TXT record, point @ and www with A records, set Cloudflare to DNS only, press Check now and check your package is paid. Troubleshooting A customer paid online but the order is not marked paid An order is marked paid only when the gateway confirms its full amount. Check the merchant panel, Test mode and the amount, then record the payment by hand. Troubleshooting Attendance is not coming from the card machine Usually RAMS's own server is busy. The panel tries 4 times, says so plainly and reads again every 10 minutes. Also check the RAMS code, card IDs and Read now. Troubleshooting A salary looks wrong Open the slip and check its lines: attendance days, late minutes and grace, fines, advances and the salary rules. Fix what is wrong, then press Work out again. Troubleshooting YouTube will not connect Usually the redirect address in your Google app does not match the one on the page exactly. Also check YouTube Data API v3 is on and the channel's account. Troubleshooting The Live chat AI assistant is not answering Press Test the AI first: your AI account's key, credit or model is the usual cause. The AI also stays quiet once a person replied, and leaves photos to people. Troubleshooting Telegram alerts are not coming Check your chat is added with Find who pressed Start, the alert is ticked and saved, and the bot token works. Then press Send today's summary now to test. Troubleshooting Product images are slow or missing Slow images are usually very large uploads, or new banners still waiting for their WebP copy made at night. Missing ones: often a wrong file type or no photo.