Autopilot Help Centre

🛡️ Security All topics →

Security How do I let eCommerce Autopilot support into my admin? Open Security › Support access and press Allow for 24 hours, 3 days or 7 days. Support can open your admin only until then; Turn off now ends it at once. Security Is support access safe? What can support see and do? Support can open your admin only while you allow it, for at most one hour per visit, with a banner on every page. Turning access off signs them out on the next page. Security How do I see when support visited my admin? Open Security › Support access. The Support visits list shows each visit, newest first, with the support person's name, the start time and when it ended. Security How do I turn on two-step sign-in? Open Security › Two-step sign-in, scan the QR code with Google Authenticator, Microsoft Authenticator or Authy, type the 6-digit code and press Turn on. Security What are backup codes and how do I use them? Backup codes are 8 one-time codes that sign you in when your phone is not at hand. Type one instead of the 6-digit code; make new ones with a code from the app. Security What does "trust this device" do? Tick Trust this device for 30 days on the code page and that browser will not ask for the two-step code for 30 days. Your password is still needed. Security How do I make two-step sign-in a must for my office? As the store owner, open Two-step sign-in, turn it on for yourself, tick Make it a must for Super Admin, Admin and Manager under For the office, then Save. Security A staff member lost their phone: how do I reset two-step? The store owner opens Two-step sign-in and presses Turn off (lost phone) next to that person. They sign in with their password and set it up on the new phone. Security How do I block an IP address? Open Security › Blocked IP addresses, type the IP address and a reason, and press Submit. Orders from that IP are refused; you can edit or delete it later. Security How do I block a phone number from ordering? Add the number and a reason in Administration › Security › Blocked phone numbers. Orders from that number are then refused on your website and landing pages. Security What is the customer fraud check? A coloured badge next to each phone number on orders and parcels shows how often that customer took or returned parcels, from your shop and from BD Courier. Security How do I connect BD Courier for the fraud check? Copy the API key from your BD Courier account, paste it in Security › Customer fraud check and press Save. Badges then show every courier's record. Security What do the green, amber and red badges mean? Green means OK to ship, amber means call and confirm first, orange means take an advance, red means better not to ship. Blue means no result yet. Security How do I check a phone number by hand? Type the number in Check a number on Security › Customer fraud check and press Check, or click any badge and press Check every courier. Security How do I turn the "Advance taken?" question on or off? In Security › Customer fraud check, switch High risk / Danger customer on or off and press Save. On, risky orders ask Advance taken? before Send to Courier. Security What is the double-order warning? When the same phone number orders again within a set number of hours (24 by default), Seller orders warns you, so one order is not sent twice. Security How is my store's data kept safe? Your store's records are kept apart from every other store, secret keys are stored encrypted, sign-in can need a code, and the database is backed up daily. Security Why should each staff member have their own login? The panel saves who did what under each login: orders, cash entries, mistake tags, chats. A shared login mixes everyone up. Block a login when someone leaves.