Autopilot Help Centre

📦 Products & catalogue All topics →

Products & catalogue How do I add alt text to product photos? Type a few words about the photo in the alt text box under each product photo. Leave it empty and your shop uses the product name instead. Products & catalogue How do I use the SEO section and Google preview on a product or category? Open SEO (Google) on a product or category form. The Google preview updates as you type, counters show the length, and yellow warnings point out weak spots. Products & catalogue What happens to a product's page when I hide it or stop selling it? A hidden product's page shows "not found", or tells Google it is gone for good, or sends visitors to the product that replaced it. Out of stock stays live. Products & catalogue How are "related products" chosen on a product page? The "You Might Also Like" row shows up to 8 other products from the same category of your shop, in stock first. Categories and priority steer it. Products & catalogue How do I add text and SEO to a category page? Edit the category in Products › Categories: write the Category page text, then fill the SEO (Google) section while watching the Google preview, and save. Products & catalogue How do I give a brand its own page with logo, text and SEO? Edit the brand in Products › Brands to set its address, SEO title and description, page text, logo and logo alt text. Its page is /brands/your-brand. Products & catalogue Why does saving stock add only the change I typed? The product form and the Stock page share one stock number. Saving applies only the change from the figure you saw, so sales made meanwhile still count. Products & catalogue How do I add a product? Go to Online store › Products › All products and press Add Product. Give a name, category, photo and sell price, choose single or variable, then press Save. Products & catalogue Single or variable product: which should I use? Use Single when a product has one price and one stock. Use Variable when it comes in sizes or colours, each with its own price, stock and photo. Products & catalogue How do I add sizes and colours with different prices? Make the product Variable, then add one row per size and colour with its own price, discount, stock and photo. Sizes and colours come from your own lists. Products & catalogue How do I add several photos to a product? Give the product one main photo in Product Image and as many extra photos as you like in Gallery Images. Remove a gallery photo with the red × on the edit page. Products & catalogue How do I add a video to a product page? Copy the YouTube video's embed code, paste it into Video Embedded Code on the product form and save. The video shows in the product page's Description tab. Products & catalogue How do I set a product's SEO title and description? On the product form, open SEO (Google), fill in SEO title and Meta description and watch the Google preview. Empty boxes use the product name and text. Products & catalogue How do I let customers upload a photo with their order? Set User Can Upload Order Image to Yes on the product. At checkout the customer can add up to 5 photos, which your team sees on the order's edit page. Products & catalogue How do I give free shipping on a product? Set Is Free Shipping to Yes on the product, or add it in Shipping & returns › Shipping rules. It then shows "Free Shipping" and joins /free-shipping-product. Products & catalogue Why does a product need an item weight? Item Weight is set on each order, not on the product. It goes to Pathao and RedX when you book the parcel; if you leave it, 0.5 kg is sent for the parcel. Products & catalogue How do I copy (clone) a product? In All products, press the copy icon next to a product. A form opens filled with its details; change what differs, add the main photo again and press Update. Products & catalogue How do I edit many products at once? In Products › Bulk edit, tick many products and add or remove a type like Featured or Best Selling. All products has Show/Hide and Recommended buttons too. Products & catalogue How do I change the order products appear in? Type a number in the Priority box on All products. Lower numbers come first; products with no number come last. It saves as soon as you leave the box. Products & catalogue How do I mark products as recommended or hide them? On All products, tick products and press Show or Hide, or Active (Recomm) / De-active (Recomm). Hidden products leave the shop's lists but keep their orders. Products & catalogue How do I import products from a file? On All products press Import, download the example Excel template, fill one row per product, keep the header row and upload it as xlsx, xls or csv. Products & catalogue How do I export my products (Excel, CSV, Shopify CSV)? On All products press Export Excel, Export CSV or Export Shopify CSV. You get a file of every product in your store, for backup, checking or moving. Products & catalogue How do I create categories and sub-categories? Go to Products › Categories, type a Category Name and press Save. To make a sub-category, pick a main category in Parent Category before saving. Products & catalogue How do I use product tags? Add tags in Products › Tags or type them on the product form. Shoppers find tagged products in search, and you can show popular tags in the footer.