Autopilot Help Centre

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Domains How do I buy a domain from my admin panel? In Store design › Custom domain, search a name under Buy a domain, press Buy and pay. The domain is bought in your name after payment and connects by itself. Domains How do I transfer my domain here? Unlock your domain at its company, copy the EPP code, then use Transfer your domain here on the Your domain page and pay one year. It moves in about 5–7 days. Domains How much does a domain cost, and can I get a refund? The price in taka is shown next to each domain when you search, for one year. Domains are not refundable, .bd domains are not sold, and only with a store. Domains How many own domains can my store have? Up to 10 own domains per store, each added with and without www and proven by its own TXT record. All of them send shoppers to your one main address. Domains How do I make www work on my own domain? www is added with your domain. Add an A record for www to the same server IP as @, not a CNAME to your free address. The same TXT record proves both. Domains My domain order says waiting: what now? Waiting for payment means not paid yet; Payment being checked means your send money waits for the platform's approval. Here is what each status means. Domains How do I choose my store's main address? In Store design › Custom domain, press Make main next to a working address. Shoppers on every other address of your store are then sent there. Domains Why do my other addresses send shoppers to one address? Your shop answers on several addresses but shows one: shoppers on any other address are sent to the same page on your main address, which is good for Google. Domains How do I prove I own my domain? Add the TXT record shown in Custom domain: name _ecap-verify.yourdomain, value ecap-verify= plus your store's code. Then press Check now on the page. Domains Why does my own domain show a "paused" page? Your paid package ended more than 3 days ago, or it has no own domain. The free address keeps working, and the domain comes back by itself once you renew. Domains What is my free store address? Every store gets a free address like yourname.ecommerceautopilot.com when it is made. It opens with https from the first day and keeps working on every package. Domains How do I connect my own domain? In Store design › Custom domain, type your domain, add the TXT record and two A records shown at your domain company, then press Check now. Needs a paid package. Domains How do I point my domain to my store (A record / CNAME)? At your domain company, add two A records, for @ and for www, both to the server IP shown on the Custom domain page. Do not use a CNAME for www. Domains How does the free SSL (https) for my domain work? Once your TXT record is found and your domain's DNS points to your store, a free https certificate is made by itself, usually within 10 minutes. Domains I use Cloudflare: why is my domain not detected? Cloudflare's orange cloud hides your server's address, so the panel cannot see your DNS. Set both records to DNS only (grey cloud) until it shows Working. Domains How do I remove my custom domain? Go to Store design › Custom domain and press Remove under the domain. It stops opening the shop, and your other addresses keep working. Domains What does "That domain is already used by another store" mean? One domain belongs to one store. If another store has added it, remove it there first, or tell the eCommerce Autopilot team if the domain is yours. Domains What must I update after moving to my own domain? Your free address keeps working, so nothing breaks. Update ads and shop links, add the new YouTube redirect address, and move webhooks once https works.