Sending a seller order to the courier (booking the parcel) is its own feature: Send orders to the courier (অর্ডার কুরিয়ারে পাঠানো). The store owner can always do it. Everyone else needs this tick. Sellers do not get it: they press Request courier send and the office sends.
Where to find it
Give or take the tick in Admin › Administration › Users & access › Users & logins. Open the person, find Send orders to the courier in the ERP ticks and press Save.
People with the tick press Send to Courier in Admin › ERP › Sales Department › Seller orders and answer sellers' asks in Courier send requests.
Who can use it
| Role | Send orders to the courier |
|---|---|
| Super Admin (store owner) | Always |
| Admin | Yes, ticked by itself |
| Manager | Yes, ticked by itself |
| Marketing Manager | Yes, ticked by itself |
| Courier Manager | Yes, ticked by itself |
| Data Entry Man | Yes, ticked by itself |
| Store Manager | Can be given |
| Seller | No, asks with Request courier send |
| Other roles | Not usually |
"Ticked by itself" means the user form ticks it when you choose that role. You can still untick it for one person.
Good to know
- Other ticks are not enough. Sales team: every page lets a person make and change every page's orders, but without Send orders to the courier they ask, like a seller. The Courier tick alone does not book seller orders either.
- Staff who sent before kept it. When this feature came in, staff whose job role already sent orders (and older-role staff who could book) were given the tick, so their daily work did not stop.
- The same people answer asks. Everyone who may send sees Courier send requests with its badge, and can Turn down an ask with a note.
- Risky customers. For a red-marked customer the sender still answers Advance taken? before the parcel is booked.
- Booking is not printing. Printing needs the order to be sent first, and is open to everyone who sees seller orders.
Common problems
- A person has no Send to Courier button. They do not have the tick. Tick Send orders to the courier for them, or let them use Request courier send.
- A seller should book their own parcels. The owner can tick Send orders to the courier for that seller. Then the seller sees Send to Courier instead of the request button.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
Ask the community →