How do I ask the courier for a return?

Open the parcel, write the reason in the Ask for a return box and press Send return request. The request goes straight to Steadfast and is noted on the parcel. This works for Steadfast parcels that are still on the way.

Where to find it

Admin › ERP › Sales Department › Courier & parcels › All parcels, then click the parcel. The Ask for a return box is on the left, under Where it came from.

The owner, Admin, Manager, Marketing Manager and Courier Manager can send a return request (a Production Manager only sees parcels). Sellers cannot.

Step by step

Find the parcel in All parcels (search by the customer's phone or the invoice).
Click it to open the parcel's page.
In Ask for a return, write why, for example "Customer refused" or "Wrong item".
Press Send return request.
Confirm "Send a return request to Steadfast for this parcel?".
You see "Return request sent to the courier."

Good to know

Steadfast only. The box shows only on Steadfast parcels. For Pathao, RedX or another courier, ask for the return in that courier's own panel.
Only while it is on the way. Once a parcel is Delivered, Partly delivered or Cancelled / returned, the box is gone.
The reason is required, up to 255 characters. Steadfast sees what you write, so keep it clear.
It is written down. The parcel's What happened list shows "Return asked: …" with your reason and your name.
The status changes when Steadfast changes it. Sending the request does not mark the parcel returned by itself. When Steadfast cancels or returns it, the update comes in like any other and the parcel moves to Cancelled / returned.

Example: A customer of Rangdhanu Fashion calls to say the parcel is the wrong colour. The courier desk opens the parcel, writes "Wrong colour, customer will not take it" and sends the request before the rider goes out again.

Common problems

There is no Ask for a return box. The parcel is not on Steadfast, it is already final, or your role cannot send return requests.
An error from Steadfast shows instead. The message is Steadfast's own answer. Check the parcel in the Steadfast panel, or test your keys in Couriers & keys.

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