Autopilot Help Centre

⚙️ Store settings All topics →

Store settings How do I set my shop name, logo, phone and address? In Admin › Online store › Store design › General settings, fill in your shop name, logo, phone, email and address, then press Update. Two minutes. Store settings How do I upload my logo and favicon? In General settings, choose files for Site Logo, the logo for coloured backgrounds and Favicon Logo, then press Update. Each file can be up to 2 MB. Store settings How do I show my WhatsApp number and phone on the shop? In General settings, fill in WhatsApp Number and set it to Active, check Site Phone, and use Number Visible to show 1 to 3 Call for Order buttons. Store settings How do I add a Google Map to my shop? Copy the "Embed a map" code from Google Maps and paste it into Google Map Embed Code in General settings. The map then shows on your Contact us page. Store settings How do I add Facebook, Instagram, TikTok and YouTube links? Open Store design › Footer, paste your Facebook, Instagram, YouTube, LinkedIn and TikTok links and app links, then press Update. They show in the footer. Store settings How do I set up email sending (SMTP) for my shop? In Administration › Settings › Email (SMTP), fill in your mail server's host, port, encryption, email and password, set the Admin Email and press Update. Store settings Can my shop send emails from Gmail? Yes. In Email (SMTP) use smtp.gmail.com, port 587, TLS and a Google App password, not your normal Gmail password. Best for a small number of emails a day. Store settings How do I connect my SMS account? Open Administration › Settings › SMS, tick Send SMS, choose your SMS company, fill in its keys and press Save. Nothing is sent until SMS shows as on. Store settings How do I send a test SMS? In Settings › SMS, type your number in "Send a test SMS" and press Send. The page shows Sent or Not sent, with the SMS company's own answer. Store settings How do I set the message customers get when they order? In Settings › SMS, tick "SMS the customer when an order is placed", write your text with {site} {invoice} {amount} {name}, and press Save. Store settings How is the customer told when the parcel goes to the courier? When a seller order is sent to the courier, the customer gets the courier, tracking number, tracking link and cash to pay, by SMS, chat reply or WhatsApp. Store settings How do I connect Telegram alerts? Make a bot with @BotFather, paste its token in Settings › Telegram alerts, press Start in the bot, then Find who pressed Start and Add your chat. Store settings Which instant Telegram alerts can I turn on? Nine instant alerts: new orders, parcels booked or cancelled, courier fixes, broken connections, seller bonus, salary and staff, inbox chats and money hand-overs. Store settings What are the evening and night Telegram reports? Every evening Telegram brings a day summary, the owner's report and the factory queue; after midnight it sends yesterday's seller report and courier report. Store settings Who can change the website settings? The owner can change everything. Admins get the Website design tick by default; keys, domain, email, tracking codes, SMS and billing stay with the owner.