Autopilot Help Centre

🧮 Plans & billing All topics →

Plans & billing My store is on hold (suspended): what does it mean? On hold, your shop shows "closed for now" and staff cannot sign in, but nothing is deleted. The owner can still open Package & billing and pay to open it again. Plans & billing What does a banned (closed) store mean? A banned store is closed by eCommerce Autopilot: shoppers see "closed for now", nobody can sign in, and paying does not open it. Contact support with your Store ID. Plans & billing My staff cannot log in: is the store on hold? If staff are signed out with "This store is on hold", the store is suspended. Only the owner can sign in, on Package & billing; paying opens it for everyone. Plans & billing Which orders count toward my monthly order limit? Only real orders count: shop, landing page, admin panel and ERP seller orders. Unfinished checkouts and orders in the trash do not count toward the limit. Plans & billing What happens to my paid days when I change package? The days left on your package are not lost. Their value becomes days on the new package, added to the months you pay for. Package & billing shows it first. Plans & billing What packages are there? There are five packages: Start Free, Basic, Standard, Premium and Custom. Every new store starts with a free trial. Compare them on the pricing page. Plans & billing Which modules come in which package? The online store is in every package. Basic adds WhatsApp and email marketing, Standard the sales team and accounts, Premium the inbox, factory, HR and profit. Plans & billing What limits does my package have? A package limits products, landing pages, orders (a month or in total, real orders only) and staff logins; no number means unlimited. No limits in the trial. Plans & billing Where do I see my package and what I have used? Open Package & billing in Settings to see your package, the date it runs until, and how many products, landing pages, orders and staff logins you have used. Plans & billing How do I pay for my package? In Package & billing, pick a package and the months, choose bKash, card, aamarPay or send money, and press Pay now. It opens once the payment is confirmed. Plans & billing My send-money payment is waiting: what happens next? After you send money and give the TrxID, the eCommerce Autopilot team checks it by hand. Until then it shows Checking; when they approve, your package opens. Plans & billing What happens when my package runs out? You get reminders before the end date, the package keeps working for a few grace days after it, and then the free package's limits apply until you renew. Plans & billing What happens when my free trial ends? Your store keeps working on the free Start Free package with its limits. Your data stays, and you can choose a paid package any time to open everything again. Plans & billing How do I upgrade my package? Press Upgrade now on a locked page, or open Package & billing, pick the bigger package and pay. It opens as soon as the payment is confirmed. Plans & billing How do I ask for a custom package? Open ecommerceautopilot.com/pricing, press Talk to us on the Custom card and fill in the short form. The eCommerce Autopilot team will contact you.