How do I get live parcel updates from Steadfast?

Copy two things from the Live updates from Steadfast card into your Steadfast panel's webhook settings, once: the Callback URL and the Auth token (Bearer). After that, every status change Steadfast makes comes to your panel by itself.

Where to find it

Admin › ERP › Sales Department › Courier & parcels. The card is on this page, on the All couriers tab or the Steadfast tab. People who do courier work see it (the owner, and staff with the Courier feature). Connect Steadfast with your keys first.

Step by step

1. Open Courier & parcels and find the card Live updates from Steadfast.
2. Copy the Callback URL. It is your shop's own address ending in /courier/steadfast/webhook, for example https://rangdhanufashion.com/courier/steadfast/webhook.
3. In your Steadfast panel, go to Settings › Webhook and paste it as the callback URL.
4. Copy the Auth token (Bearer) from the card and paste it there too, as the auth token.
5. Save in Steadfast.
6. Back on the card, Updates received starts counting as Steadfast sends status changes.

How it works

• Your store has its own token, made for you. Steadfast must send it with every update; an update without the right token is refused.
• Each update is matched to its parcel by the consignment ID, and the parcel's status and tracking note change at once.
• Live updates and the regular check work together: the app also re-checks parcels on the way, so an update that was missed is still caught.

Good to know

• New token makes a fresh token and the old one stops working at once. Use it only if the token was shared by mistake. Then paste the new token into Steadfast, and copy the Sync from Steadfast button again too, because it uses the same token.
• New token shows for the store owner (Super Admin) only.
• The link works only on your own shop's address, so each store's updates reach only that store.

Common problems

• Updates received stays at 0. Check the callback URL and the token were pasted whole in Steadfast, and that Steadfast's webhook setting is saved.
• Updates stopped after a while. Someone may have pressed New token. Paste the token shown on the card into Steadfast again.

Related

• How do I connect Steadfast?
• How do I match parcels with the Steadfast panel?
• How do parcel statuses update?