Open your website orders, tick the orders that are ready and press Send to Steadfast, Send to Pathao or Send to Redx. Each order that is booked gets the courier's tracking ID and moves to On Courier.
Where to find it
Admin › Online store › Website orders › All orders (or any status link, such as Processing). The courier buttons are at the top of the list. You need the Website orders feature.
The courier keys are saved by the owner in Admin › ERP › Sales Department › Courier & parcels, button Couriers & keys.
Step by step
- Connect the courier once. In Couriers & keys, add the courier's keys, turn on Use Steadfast (or Pathao / RedX) and press Save.
- For Pathao or RedX, set the area. Open the order's edit page, choose the courier and pick the area (for Pathao: city, zone and area). Check the Item Weight too.
- Go to All orders and tick the box of each order you want to send.
- Press Send to Steadfast, Send to Pathao or Send to Redx. The button shows "Please wait..." while it works.
- Read the message, for example "3 sent to Steadfast · already sent: 1045".
Good to know
- What goes to the courier: the invoice number, the customer's name, phone and shipping address, the order total as the cash to collect, and the order note. Pathao and RedX also get the weight and the area.
- Never booked twice. An order that already has a courier tracking ID is skipped and listed under "already sent".
- The tracking ID shows in the courier column of the order list and in Courier Tracking ID on the order's edit page.
- Pathao and RedX buttons appear only after their keys are saved. Send to Steadfast works only when the Steadfast switch is on and both keys are saved.
- In Courier & parcels the order shows as a parcel (page "Website") after the next automatic check, which runs every 10 minutes, or right away when someone presses Check now there.
- The customer message "When an order goes to the courier" is sent for seller orders only. Website orders booked from this list do not send it.
Common problems
- "Steadfast courier setup incomplete". The Steadfast keys are missing or Use Steadfast is off. Fix it in Couriers & keys.
- "Pathao is not connected yet" (or RedX). Save that courier's keys first.
- "could not send: 1052 (choose the RedX area on the order first …)". Open order 1052, pick the RedX area (or write the area in the address) and send it again.
- "Please Select Atleast One Order!". Tick at least one order before pressing the button.
Related
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