How do I set a parcel's status by hand?

For a courier with no live connection here (such as CarryBee, or one you added yourself), open the parcel, choose the new status at the top, type the cash collected if you know it, and press Set status.

Where to find it

Admin › ERP › Sales Department › Courier & parcels › All parcels, then click the parcel. The status box is at the top right of the parcel's page.

The owner, Admin, Manager, Marketing Manager and Courier Manager can set a status (a Production Manager only sees parcels). Sellers cannot.

Step by step

1. Open All parcels. Choose the courier in the Courier filter to see only its parcels, or search by phone or invoice.
2. Click the parcel to open it.
3. In the box at the top, pick the new status: Pending, In review, On hold, Delivered, Partly delivered or Cancelled / returned.
4. In collected ৳, type the cash the courier collected (optional). For a returned parcel, type 0.
5. Press Set status. You see "Status set: Delivered" (or the status you chose).

Good to know

• Only for couriers without a live connection. Steadfast, Pathao and RedX update by themselves, so their parcels show Check status instead of the status box.
• Your word counts as the latest. The status you set is newer than anything the parcel had, so a later import with an older date does not undo it.
• The cash matters. The collected amount is used for the Delivered totals and for "less collected" when a parcel was delivered for less than was asked.
• It is written down. The parcel's What happened list shows the new status with "Set by" and the person's name.
• Bring parcels in first. Parcels of a courier with no live connection come in with Import (the parcel list downloaded from that courier's panel).

Example: Rangdhanu Fashion sends 30 parcels a week with CarryBee. Each evening the courier desk checks the CarryBee panel and sets the delivered ones to Delivered with the cash collected, and the refused ones to Cancelled / returned with 0.

Common problems

• There is no status box on the parcel. The parcel is on Steadfast, Pathao or RedX. Press Check status to ask the courier instead.
• The box is missing for a CarryBee parcel. Your role cannot set statuses. Ask the owner, or someone with the Courier feature.

Related

• How do I add another courier (e.g. CarryBee)?
• How do I import parcels from the courier's Excel or CSV?
• How do parcel statuses update?
• What can a Courier Manager do?