How do sellers ask the office to send an order to the courier?

Sellers do not book parcels themselves. When the customer is sure, the seller presses Request courier send on the order. The office sees the ask, presses Send to Courier, and the ask closes by itself.

Where to find it

• The seller: Admin › ERP › Sales Department › My Orders, in the order's Courier column, or at the top of the order's own page.
• The office: Admin › ERP › Sales Department › Courier send requests (কুরিয়ারে পাঠানোর অনুরোধ). A badge shows how many are waiting.

The office means the store owner and everyone with the feature Send orders to the courier.

Step by step

For the seller

1. Open My Orders and find the Pending order.
2. On the order's page, write a short note for the office if you like (for example "deliver after 5 pm").
3. Press Request courier send. The order now shows Courier send requested.
4. For many orders, tick them and press Request courier send for selected.

For the office

1. Open Courier send requests. Only orders still waiting are listed.
2. Check the order and press Send to Courier, as with any order. The ask closes as Sent to the courier.
3. If it should not go yet, open the order, write why in the box and press Turn down. The seller sees your note.

Good to know

• It closes by itself. When the order is sent, or the order is cancelled, the ask closes. Nobody needs to tidy the list.
• Turned down is not the end. The seller sees Request rejected with your note, fixes the order and presses Request again.
• Some orders cannot be asked for. A cancelled order, an order already with the courier, and an order the customer takes from the factory. Asking twice for the same order is also stopped.
• Up to 50 at once. The bulk ask takes up to 50 ticked orders and says which were skipped and why.
• The office sees it on its dashboard too. My dashboard shows a Courier requests card and a message such as "3 courier send request(s) from sellers" with a Send them button.
• One store only. Asks never show in another store.

Common problems

• "Already asked — it is waiting for the office." The ask is already open. Wait, or tell the office.
• The seller sees Send to Courier instead. That person has the feature Send orders to the courier, so they book directly.
• The office cannot see Courier send requests. They do not have Send orders to the courier. The owner can tick it in Users & logins.

Related

• Who can send seller orders to the courier?
• How do I send seller orders to the courier?
• What does a seller see in the panel?
• What does a Data Entry Man do?