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Marketing & ads Who is in "All customers" for a WhatsApp campaign? All customers" is your CRM customer list: website and page orders, courier parcels and chat leads. Narrow it by group, tag, district or orders. Marketing & ads How do I send a photo, video or PDF offer on WhatsApp? Make a template with a photo, video or document header at Meta, fetch it, pick it in a new campaign and add the file. Photo up to 5 MB, video mp4 up to 16 MB. Marketing & ads How do customers stop WhatsApp marketing messages? A customer who writes STOP to your WhatsApp number gets no more campaigns from your store. Writing START brings the offers back. It works by itself. Marketing & ads Who can run WhatsApp campaigns? The Super Admin, the Admin and the Marketing Manager (the WhatsApp marketing tick), on Premium or Custom. Sellers never send campaigns or templates. Marketing & ads Why are some customers skipped as "not on WhatsApp"? When WhatsApp says a number is not on WhatsApp, that customer is marked and left out of later "All customers" campaigns, so it does not fail again. Marketing & ads How do I give Facebook and Instagram a catalog feed of my products? Open Tracking & codes › Facebook Pixel & CAPI, press Turn the feed on, copy the feed address and add it in Meta Commerce Manager as a data feed. Marketing & ads What is Tracking & codes, and do I need Stape for server-side tracking? Tracking & codes keeps every marketing tag in one place. Server-side tracking for Facebook, TikTok and Google Analytics is built in, so you do not need Stape or any paid... Marketing & ads How do I set up the TikTok Pixel and Events API? In Tracking & codes › TikTok Pixel & Events API, add your Pixel ID and Events API access token, choose when a sale counts, switch it on and save. Events go from the brows... Marketing & ads How do I count sales from Google Ads (with enhanced conversions)? In Tracking & codes › Google Ads conversions, paste your conversion ID and label, tick enhanced conversions, switch it on and save. Each order is sent to Google Ads with... Marketing & ads How do I verify my shop on Google Search Console? Add your shop in Search Console as a URL prefix, copy the HTML tag, paste it in Tracking & codes › Google Analytics & Tag Manager and press Save, then press Verify. With... Marketing & ads How do I add a redirect (301 or 302) on my shop? Open Marketing & SEO › Redirects, write the old address and the new one, pick 301 or 302 and press Save. Visitors and Google are sent to the new page. Marketing & ads How do I use the 404 log to fix broken links? Marketing & SEO › Redirects lists shop addresses visitors or Google opened that do not exist. Press Redirect to… to send one to the right page. Marketing & ads What happens when I change a product's or category's address? The old address keeps working. The shop sends visitors and Google from it to the new address with a permanent 301 redirect, made by itself. Marketing & ads Where are my shop's sitemap and robots.txt? Every shop has its own /sitemap.xml and /robots.txt on its own address, made and kept up to date by itself. Submit /sitemap.xml in Google Search Console. Marketing & ads How do I hide my shop from Google while I build it? The store owner turns on Hide the whole store from Google in Marketing & SEO › SEO settings and presses Save. Turn it off again before you launch. Marketing & ads How do I set my home page heading, intro text and share image? In Marketing & SEO › SEO, fill in Home page H1 and Home page intro text, upload a Default share image (1200 × 630) and press Save. Marketing & ads How do I verify my shop on Bing Webmaster Tools? Copy the msvalidate.01 meta tag from Bing, paste it in Bing verification under Marketing & SEO › SEO settings (store owner only), press Save, then Verify in Bing. Marketing & ads What does Google see about my products (rich results)? Each product page tells Google its real price, stock, photos, brand and rating from approved reviews, plus a breadcrumb. Your shop adds this by itself. Marketing & ads Which shop pages are kept out of Google, and why? Cart, checkout, sign-in, account, wishlist, order tracking, thank-you, search and sorted or filtered lists say noindex, follow. Google lists only pages worth finding. Marketing & ads What does the SEO overview show? SEO overview counts your shop's SEO gaps: missing titles and descriptions, duplicates, thin text, photos without alt text, 404s and sitemap addresses. Marketing & ads How do I run an SEO audit of my shop? Open SEO overview › Audit and press Run audit now. The shop checks titles, texts, broken links, sitemap, photos and redirects, and runs by itself weekly. Marketing & ads How do I fix SEO titles and descriptions for many products at once? Open Marketing & SEO › SEO bulk editor, edit the boxes in the table, press Review changes, check old → new and press Confirm and save. Only changed boxes save. Marketing & ads How does the SEO assistant write titles and descriptions with AI? Press Suggest on a product, category or bulk editor row. Your shop's own AI writes an SEO title, description, keyword and alt text from real details; you save. Marketing & ads How do I see who changed a product's SEO and when? Open SEO overview › History for every SEO change in your shop, or SEO history on a product's form. Each line shows when, who, the field and old → new.