Parcel statuses update by themselves. The courier sends each change to your store as it happens, and a check every 10 minutes asks the courier about parcels whose update may have been missed. To ask right away, press Check now on the Courier page or Check status on one parcel.
Where to find it
Admin › ERP › Sales Department › Courier & parcels. Check now is at the top of the Courier page. Check status is at the top of a parcel's page (open a parcel from All parcels).
Check now is for the owner, Admin, Manager, Marketing Manager and Courier Manager. Check status is there for anyone who can open the parcel.
How it works
- Live updates. Steadfast sends every status change to your store's own link, once the Callback URL and Auth token from the Courier page are saved in the Steadfast panel (Settings › Webhook). Pathao, RedX and any courier you add have their own link on their own tab of the Courier page.
- A check every 10 minutes. For each store, the app:
- brings in website orders that were booked with a courier,
- reads new Steadfast payouts and the parcels in them,
- asks the courier again about up to 40 parcels still on the way. A parcel booked in the last 60 days is asked about when it has had no update for 3 hours; an older one, once a day.
- Check now. Does the same check at once (up to 20 parcels on the way) and tells you what changed, for example "Synced — 0 parcels from payouts, 2 website parcels, 5 status changes."
- Check status. Asks the courier about this one parcel: "Status updated: Delivered" or "No change — still Pending."
Under the Courier heading you see when the last full check ran, for example "Last full check 6 minutes ago".
Good to know
- Couriers without a live connection (such as CarryBee or one you added) are not checked. Bring their parcels in with Import and set the status by hand.
- A courier with no keys saved is skipped until its keys are saved.
- The newest word wins. An update with an older time does not overwrite a newer status.
- Everything is kept. The parcel's What happened list shows each update with its time and where it came from (webhook, lookup, manual …).
- If you turned on the Telegram alert for cancelled or returned parcels, it comes when a live update or a check finds one.
Common problems
- "A check is already running in the background — look again in a few minutes." Wait and open the page again.
- "Could not reach Steadfast: …". Test the keys in Couriers & keys.
- Steadfast statuses only change every few hours. The live link is not set up, or the token changed. Copy the Callback URL and Auth token into the Steadfast panel again. After New token, the old one stops working.
Related
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