Missing at Steadfast is the list of parcels to ask Steadfast about. They are parcels Steadfast shows as Unknown, or parcels still In review more than 3 days after booking that were never paid out. Open each one, check it in the Steadfast panel and ask Steadfast about it.
Where to find it
Admin › ERP › Sales Department › Courier & parcels. The box Missing at Steadfast on the Courier page (and on the CEO dashboard) shows the amount and how many parcels. Click it, or open All parcels and click the Missing at Steadfast tab.
Everyone who sees courier data sees it, within their role's months. A seller sees only their own pages.
How it works
A parcel is in this list when either is true:
- Steadfast shows it as Unknown, and the same invoice was not booked again.
- It is still In review more than 3 days after booking and no payout has paid it.
If the same invoice was booked again, the Unknown parcel goes to Double booking instead, because the second booking usually went out.
The box counts parcels booked in the dates you picked at the top of the page, like the other cards (before November 2026 it counted all time). Clicking it opens the list for the same dates. To see every missing parcel, pick Lifetime. The amount is what was asked from the customer.
Example: Rangdhanu Fashion's box shows "৳6,350 · 4 parcels · not paid · ask Steadfast". Three are Unknown and one has been In review for a week. The owner sends Steadfast the four parcel IDs.
Step by step
- Click Missing at Steadfast to open the list.
- Press Download (Excel / CSV) if you want to send the list to Steadfast.
- Open each parcel. Look at What happened to see the last update, and at Other parcels to this phone to see if the customer got another parcel instead.
- Find the parcel in the Steadfast panel by its parcel ID or invoice.
- Ask Steadfast about the ones you cannot explain.
Good to know
- Parcels leave the list by themselves when Steadfast changes their status, or, for one stuck In review, when a payout pays it.
- Check status on a parcel asks Steadfast right away.
- Match with the Steadfast panel (the Sync from Steadfast button) brings in parcels that were booked straight in the panel, so the numbers match.
Common problems
- A parcel you know was delivered is still here. Press Check status on it. If Steadfast still says Unknown or In review, ask Steadfast to fix it on their side.
- A missing parcel you know about is not counted. It was booked before the dates you picked. Choose a longer period, such as Lifetime.