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Autopilot Help Centre

Short answers for every part of eCommerce Autopilot: where to find it, how to set it up and how it works.

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Website & design How many products does the home page show in each section? Recommended for you shows three rows at most, Shop by category one row on computers, and All products 20 products with a Show more products button. Website & design How does my shop look on phones? On phones your shop has a one-line header, a full-width product photo, tappable size and colour buttons, the home page's product card on listings and a tidy cart. Website & design What is the Data deletion page on my shop? Your shop has a ready Data deletion page at /data-deletion. It explains what is kept from Messenger and Instagram chats and how a customer asks for it to be deleted. Website & design How do I choose and order my home page sections? In Store design › Home page, switch each home page section on or off, move it up or down, set the "why buy here" lines and the photo fit, then Save. Website & design What is the "why buy here" line on my home page? A row of short reasons to buy from you, under the banner: cash on delivery, home delivery, easy return, call us. Each shows only when it is true for your shop. Website & design What is on the Default theme's home page? Banners, a why-buy-here line, categories, product rows (offers, new, best sellers, featured), reviews, brands, all products and a WhatsApp / call box. Website & design What does my shop's footer show, and why is a column missing? The footer builds itself from your categories, pages, contacts and payment settings. A column with nothing ticked or filled in hides itself. Website & design What is the bar at the bottom of my shop on phones? On phones and tablets your shop shows an app-style bar at the bottom: Home, Categories, Cart, WhatsApp or Call, and Account. Computers do not show it. Website & design How do I show "Recommended for you" on my home page? Tick products on All products and press Active (Recomm). The Default theme's home page then shows them in a Recommended for you section, three rows at most. Website & design What are store themes? Store themes are 30 ready-made shop designs, one for each kind of business. A theme changes the home page, colours and fonts, never your products or orders. Website & design How do I preview and apply a theme? In Store themes press Preview to see your home page in that theme without changing anything, then press Apply and Apply theme. You can switch back any time. Website & design How do I remove a theme's sample products? In Store themes press Remove sample products and confirm. All samples go in one click; your own products stay, and ordered samples become normal products. Website & design How do I change my shop's colours? Go to Store design › Theme colours, pick the website's primary, secondary and accent colours (and the admin panel's), then press Save Changes. Website & design How do I choose which categories appear in the menu? The shop's category menu shows main categories marked Popular. Narrow it with Home categories › Sidebar Category; sub-categories drop down under their parent. Website & design How do I set the search bar's suggestions? Set the moving hint text in your shop's search box and the Popular searches list under it in Store design › Search bar. Separate every item with a comma. Website & design How do I add homepage slider banners? Add banners to your home page slider in Store design › Sliders: a title, a picture and an optional link. Make pictures 1500 × 400 so they are not stretched. Website & design How do I choose the categories shown on the home page? In Store design › Home categories, tick which categories go in the category menu, the Shop by category boxes and the New arrivals tabs on your home page. Website & design How do I change the home page section images? Home page pictures come from slider banners, promo banners, category pictures and product photos. See where to change each one. Website & design How do I edit the footer? Edit your shop's footer in Store design › Footer: company details, contact, category and page links, popular tags, social links, app links and copyright text. Website & design How do I create a page (About, Size guide, Policy…)? Make a page in Pages & blog › Pages: pick New page or a ready page, add a title and text, tick the footer or menu, and save. Your own pages open at /page/name. Website & design Which ready pages does my shop have? Your shop comes with ready pages: About us, Contact us, the policy pages, Careers, Reviews and Track order. See what each one shows and how to fill it in. Website & design How do I edit the About us and Careers pages? Write your About us and Careers pages in Pages & blog › Pages: add a page, pick About Us or Career, write the text and save. They open at /about-us and /careers. Website & design What are landing pages and when should I use one? A landing page is a one-product page with its own order form, made for ads and posts. Orders from it arrive in Website orders. Here is when to use one. Website & design How do I build a landing page with drag & drop? Press Custom Design (Drag & Drop) in Landing pages, drag blocks onto the page, edit the text, pick the order form product, check the phone view and Save.
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