What is the double-order warning?

The double-order warning tells you when the same phone number already ordered a short while ago, so the same order is not entered and sent twice. It looks at orders in Seller orders within a time window that is 24 hours for a new store.

Where to find it

The setting: Admin › Administration › Security › Customer fraud check, in Warn when the same number orders again within … hours (0 = off). Only the store owner (Super Admin) can change it.
The warnings: on Admin › ERP › Sales Department › Seller orders (a seller's My Orders): the order form, the list and each order's page.

How it works

While typing the phone number on the order form, a yellow box appears under it: "Same number ordered in the last 24 hours:" with the other order's invoice, page, name, amount and how long ago.
On submit, the panel asks "Is this a new, separate order?". Press OK to save it, or Cancel to go back.
After saving, the message adds "Note: the same number ordered … a short while ago — check it is not a double order."
On the list, the order shows a tag "⧉ Same number:" with the other invoice.
On the order's page, a yellow note says "The same number also ordered" with links to the other orders.

Example: a seller at Rangdhanu Fashion enters an order for 01XXXXXXXXX. The same customer messaged another page an hour ago and that order is already in. The yellow box shows it, the seller checks, and only one parcel goes out.

Good to know

Change the hours: write any number from 0 to 168 (one week) and press Save. 0 turns the warning off.
Both sides of the order count. An order is flagged when the other one came within the window before or after it.
Cancelled orders are ignored.
Any way of writing the number matches, for example 01XXXXXXXXX, 8801XXXXXXXXX or +8801XXXXXXXXX.
It is only a warning. Nothing is blocked; you decide whether it is a new order.
No BD Courier search is used. It looks only at your own shop's orders.
Seller orders only. Website orders do not show this warning.

Common problems

No warning appears. The hours are set to 0, or the other order is older than the window or was cancelled. Check the hours in Customer fraud check.
Too many warnings for real repeat customers. Lower the hours, for example to 6.

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