How do I let eCommerce Autopilot support into my admin?

When you want the eCommerce Autopilot team to look at a problem inside your panel, open Support access and press Allow for 24 hours, 3 days or 7 days. Support can open your admin only while you allow it, and you never have to share your password.

Where to find it

Admin › Administration › Security › Support access (প্রশাসন › নিরাপত্তা › সাপোর্ট অ্যাক্সেস).

Only the store owner (Super Admin) sees this link and can change it. Staff, including the Admin, do not see it.

Step by step

1. Open Security › Support access. The box at the top shows Off and "Nobody from eCommerce Autopilot can open your admin."
2. Press Allow for 24 hours, Allow for 3 days or Allow for 7 days.
3. The box now shows Allowed and the exact date and time support access ends, for example "until 06 Nov 2026, 02:30 PM".
4. Tell support what the problem is and give them your Store ID, so they know which store to open.
5. When the work is done, come back and press Turn off now. You will see "Support access is off. Nobody from eCommerce Autopilot can open your admin."

Good to know

• It ends by itself. At the time shown, support access turns off on its own. You do not have to remember to switch it off.
• Pressing Allow again starts the time fresh. For example, pressing Allow for 24 hours on a Tuesday afternoon gives 24 hours from that moment, whatever was set before.
• Turning it off ends an open visit at once. If support is in your admin when you press Turn off now, they are signed out on their next page.
• Support works as you. They sign in with your owner login, so they see what you see, and anything they change is saved under your login.
• Every visit is listed on the same page, under Support visits.
• Support cannot change your choice. Only you can turn support access on or off.

Example: the owner of "Rangdhanu Fashion" cannot find why a delivery charge looks wrong. She posts the problem with her Store ID, presses Allow for 24 hours, and turns it off the next morning after support has fixed the setting.

Common problems

• Support says they cannot open my admin. Check that the page shows Allowed and that the end time has not passed. If it says Off, press one of the Allow for buttons.
• I do not see Support access in my menu. Only the store owner sees it. Sign in with the owner login.

Related

• Is support access safe? What can support see and do?
• How do I see when support visited my admin?
• What is my Store ID and where do I find it?
• Where can I get help from the eCommerce Autopilot team?