How do I block a phone number from ordering?

Go to Admin › Administration › Security › Blocked phone numbers, type the number and a reason, and press Submit. From then on, an order with that phone number is refused on your website checkout and on your landing pages.

Where to find it

Admin › Administration › Security › Blocked phone numbers

• The store owner always sees it.
• For staff, the page belongs to the Block IPs & phone numbers tick in Users & logins. The sidebar link shows for staff who also have the Users & access tick.

Step by step

1. Open Blocked phone numbers.
2. Type the number in Mobile Number (for example 01XXXXXXXXX).
3. Write why in Reason (for example "Three fake orders, never picks up"). Both boxes must be filled.
4. Press Submit. You see "Number blocked." and the number appears at the top of the list below.

To change a number: press Edit on its row, change the number or the reason, and press Update. You see "Number block updated." and the list reloads.

To unblock a number: press Delete on its row. It asks "Are you sure?"; press Yes, do it!. You see "Number unblocked." and that customer can order again.

Good to know

• Any way of writing works. Numbers are compared as 01XXXXXXXXX, so 01XXXXXXXXX, +8801XXXXXXXXX, numbers with spaces or dashes, and Bangla digits all match the same customer.
• What the customer sees: "Sorry, we cannot take this order. Please call the shop." No order is made, and the attempt is not kept as an incomplete order either.
• Where it works: the website checkout and landing page order forms. It does not stop an order that you or your staff enter yourselves in the admin panel or in Seller orders.
• Your list is only yours. Blocking a number here affects your shop only, not any other store.
• Same person, many numbers? Also block their IP address in Blocked IP addresses.
• Fake orders first: mark the order as Fake so it shows in Security › Fake orders and counts in the customer fraud check, then block the number if they keep doing it.

Common problems

• "That number is already blocked." That number is already on the list. Find its row and press Edit if you want to change the reason.
• A real customer says they cannot order. Look for their number on the list and press Delete.
• The edit box shows a red message after Update. The change was not saved. Fix what the message says (for example a number that is already blocked) and press Update again.

Related

• How do I mark and review fake orders?
• How do I block an IP address?
• What is the customer fraud check?