How do I check a phone number by hand?

Open Admin › Administration › Security › Customer fraud check, type the number in Check a number and press Check. The customer's record opens in a small window, the same one you get by clicking a badge.

Where to find it

Check a number is on the right side of the Customer fraud check card, in Admin › Administration › Security › Customer fraud check (also under Courier & parcels › Couriers & keys). Only the store owner (Super Admin) sees it.
On any list: everyone who sees the badges can click one and press Check every courier or Check again now.

Step by step

From the settings page:

Open Customer fraud check.
Type the number in Check a number, for example 01XXXXXXXXX.
Press Check. While it works, it says "Checking…".
The record opens: Delivered %, Parcels, Received, Returned, the courier-by-courier table, and your shop's own numbers.

From a badge on a list:

Click the badge next to the phone number.
Press Check every courier (or Check again now if it was checked before).
The window fills in with the newest answer from BD Courier.

Good to know

The number must be a Bangladeshi mobile: 11 digits starting with 01. +880 at the front is fine.
Checked today already? Check shows the answer kept from the last 24 hours and does not use a new search.
Check again now always asks BD Courier afresh, so it uses one of your plan's daily searches.
No BD Courier key? You still see your own shop's record, with a note to add the key for every courier's record. The buttons in the window need the key.
The fraud check must be on. Check a number works only while Show the customer's record next to orders and parcels is switched on.

Common problems

"Write a mobile number like 01712345678." The number is too short, too long or not a mobile number. Type all 11 digits.
"Today's searches on your BD Courier plan are used up. It starts again tomorrow." Your plan's searches for today are finished. The card's heading also shows Today's searches used up. Your shop's own record still shows.
"No internet — try again." Your connection dropped. Check it and press the button again.

Still need help? Ask in our Facebook group — the team and other shop owners answer there.

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