"All customers" is everyone in your store's CRM › Customers list: people who ordered on the website or through a page, people with courier parcels, and chat leads who gave a number. You can send to all of them or narrow the list with filters.
Where to find it
Admin › Online store › Marketing channels › WhatsApp marketing opens the WhatsApp campaigns page. In box 2. New campaign, pick All customers (orders and chat leads).
The page opens for the Super Admin, the Admin and the Marketing Manager, on a Premium or Custom package.
How it works
The list is the same one you see in Admin › CRM › Customers › Customers, one row per mobile number. Leave every filter empty to send to everyone. Or narrow it:
- Every group: pick one group, such as VIP, Repeat, New, Inactive, Risky, Abandoned checkout, No orders or Chat leads.
- Any customer tag: only customers with that tag.
- District: for example "Dhaka".
- At least … orders: cancelled orders do not count.
- Ordered in the last … days or No order for … days.
- Only customers who received an order.
- Only numbers known to have WhatsApp.
Chat leads join the list by themselves. A Messenger or Instagram customer who writes a phone number in the chat is added, and so is every customer who writes to your WhatsApp number. They stay in the Chat leads group until they order.
Example: Rangdhanu Fashion wants to send its Eid offer to good customers in Chattogram. The owner picks the Repeat group, types "Chattogram" in District, and ticks Only customers who received an order.
Good to know
- Always left out: numbers WhatsApp said are not on WhatsApp, and customers who wrote STOP. The message after Make the campaign says how many were left out for STOP.
- One message per number. A number that appears twice is sent once.
- {name} is filled from the customer's name in the list, or "Customer" when there is none.
- Two other choices: WhatsApp chat customers (people who chatted with that WhatsApp number, filtered by category, tag and date) and Paste numbers.
- Nothing is sent until you check the campaign and press Start.
Common problems
- "Nobody to send to — check the numbers or the filters." The filters left nobody. Clear one or two filters and try again.
- Fewer numbers than in CRM › Customers. Some were left out for STOP or for not being on WhatsApp, or the filters took them out.