WhatsApp campaigns are run by the store's Super Admin, the Admin and the Marketing Manager. Staff get it through the WhatsApp marketing tick on their login. Sellers do not get it: template messages cost money, so the office sends them.
Where to find it
Admin › Online store › Marketing channels › WhatsApp marketing (মার্কেটিং চ্যানেল › হোয়াটসঅ্যাপ মার্কেটিং). For people who may run campaigns, this link opens the WhatsApp campaigns page. The same page is also the WhatsApp campaigns tab at the top of the Inbox screens.
The tick is in Admin › Administration › Users & access › Users & logins: open a person and look in the Offers & website group.
Who can use it
| Role | WhatsApp marketing |
|---|---|
| Super Admin (owner) | Always |
| Admin | Ticked by itself |
| Marketing Manager | Ticked by itself |
| Seller and other roles | Not given. The form marks it "Not usually given to this role" |
With the tick, a person can:
- save the WhatsApp Business Account id and press Fetch templates,
- make a campaign, press Start and Stop,
- send a Meta-approved template in a WhatsApp chat (the WhatsApp template box, for customers who wrote more than 24 hours ago).
Good to know
- Premium only. Campaigns work only on a running Premium or Custom package, like the inbox. On other packages nobody can open the page, even with the tick.
- On other packages the owner still has WhatsApp marketing in the menu, but it opens the WhatsApp Cloud API keys page instead.
- Admins and Marketing Managers who already had a login were given the tick when this change came. New ones get it when you pick the role.
- Sellers see "No approved template yet." in a WhatsApp chat's WhatsApp template box, because they may not send templates. Someone with the tick can send it for them.
- Connecting the WhatsApp number is a different job, done in Inbox settings.
Common problems
- The WhatsApp marketing link is missing. The person has no WhatsApp marketing tick, or the store is not on Premium or Custom.
- A Marketing Manager cannot open the campaigns page. Open their login in Users & logins and check that WhatsApp marketing is ticked.
Related
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