How do I add a redirect (301 or 302) on my shop?

Open Admin › Online store › Marketing & SEO › Redirects, write the Old address and the New address, choose 301 · Permanent or 302 · Temporary and press Save. Anyone who opens the old address, including Google, is sent to the new page.

Where to find it

Admin › Online store › Marketing & SEO › Redirects (মার্কেটিং ও SEO › রিডাইরেক্ট)

It needs the Website design tick. The Admin role has it, and the store owner (Super Admin) always does.

Step by step

Open Redirects. The Add a redirect box is at the top.
In Old address, write the address that no longer works, for example /eid-offer-2025. You can also paste the full link; the shop keeps only the path.
In New address, write a page of your shop, for example /category/three-piece, or a full https:// address of another site.
In Type, keep 301 · Permanent for a page that has moved for good. Use 302 · Temporary only for a short time, for example during a sale.
Press Save. You see "Redirect saved" and the line appears under All redirects.

To change one, press the edit icon on its line; to remove it, press the delete icon.

Good to know

A redirect only answers when the old address is a 404. If a real page still opens at that address, the page wins. A redirect can never hide a live page.
The list shows every redirect. Manual ones show 301 or 302. Ones the shop made by itself when you changed a product, category or brand address show Auto · 301; they cannot be edited here.
Hits and Last used tell you if people still come through an old address.
No loops, no chains. A redirect that would come back to itself is refused. If /a goes to /b and you then send /b to /c, the shop changes /a to go straight to /c, so there is always one hop.
Ad links keep their tags. Anything after ? in the visitor's link (for example ?fbclid=…) is carried to the new page when the new address has no ? of its own.
Each shop is separate. Your redirects only work on your own shop's domain. Another store can use the same old address for its own redirect.

Common problems

"The home page cannot be redirected." The old address cannot be /.
"This address belongs to the system…" Addresses starting with /admin, /api, /sitemap or /robots.txt cannot be redirected.
"This old address already has a redirect." Edit the existing line instead of adding a new one.
The redirect does not happen. Open the old address yourself. If a page still opens there, the redirect is not used.

Still need help? Ask in our Facebook group — the team and other shop owners answer there.

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