An Admin runs the shop day to day and can enter almost everything: orders, products, customers, the store design, the sales team, courier, supplier bills and payments, attendance, and new staff with their logins. Profit, salaries, what suppliers are owed, courier payouts and every key or token stay with the owner (Super Admin).
Where to find it
Give the role in Admin › Administration › Users & access › Users & logins. Open the person (or press Add user), pick Admin and press Save. The ticks the role needs are set by themselves.
Who can use it
| Task | Admin |
|---|---|
| Order and product reports | Yes |
| Website orders, including delete and restore | Yes |
| Products, stock, reviews, old purchases | Yes |
| Offers, website pages and content, banners | Yes |
| Store design: themes, colours, name and logo, menu bar, footer, home categories, SEO, popups | Yes |
| Delivery charges, YouTube comments | Yes |
| WhatsApp campaigns and WhatsApp templates in chats (Premium or Custom package) | Yes |
| CRM customers, every inbox chat, live chat | Yes |
| Inbox settings: replies & automations, sellers' shares, answer rules, pages on / off and their status | Yes |
| Sales team (every page), Send orders to the courier, every order: see and print | Yes |
| Courier (last 12 months, no ৳ totals), outside booking | Yes |
| Supplier bills and payments, goods received, own cash wallet | Yes |
| Add staff, make their logins and pick their roles (never Admin), fix profiles | Yes |
| Attendance, change overtime, forgive leave, mark present by hand, make a one-punch half day full | Yes |
| Approve or reject staff requests (leave, card not punched, fine waiver) | Yes |
| Custom fines: add, forgive or remove a staff fine (never their own) | Yes |
| Block IPs and phone numbers | Yes |
| Dashboards, profit, payments received, money overview, courier payouts | No (owner) |
| Salaries: pay rule, basic, TA/DA, overtime, advances, payslips | No (owner) |
| What each supplier is owed (Supplier dues) | No (owner) |
| Keys and tokens: inbox page tokens and Meta app secret, courier keys, payment numbers, email (SMTP), tracking codes, marketing channels | No (owner) |
| Own domain, Package & billing, SMS settings, approving money entries and changes (Need approval), making an Admin | No (owner) |
Good to know
- New staff wait for their salary. When an Admin adds a person, the salary is left at 0 and the owner sees Salary not set on the staff list and in Needs you now on the CEO dashboard until they set it.
- Keys stay hidden. The Admin can use the inbox settings screen, but secret values are shown masked and only the owner connects a page with its token or changes the Meta app secret.
- Can be given: Daily work report and Users & access.
- ERP settings (owner) — accounts, categories, courier keys, targets — stays with the owner, like every other tick marked (owner).
- Users & access lets an Admin add and edit staff, but only with ticks they have themselves. They cannot make an Admin or a Super Admin, or change the owner's account.
- Money entries wait for you. A new cashbook entry or supplier bill by an Admin counts only after you approve it in Need approval. When an Admin changes or deletes a cashbook entry, supplier bill or factory sale, that waits there too.
Common problems
- The Admin cannot see profit or payouts. That is how the role is set up. Money overview (owner) opens for the Super Admin only, even when ticked for an Admin.
- The Admin cannot see courier parcels older than 12 months. That is the Admin's limit. Only the owner sees all of them.
Related
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