How do I add a staff login?

Go to Users & logins, press Add user, type the person's name, a login name and a password, pick their role and press Add user. Picking the role ticks what that job needs. The person can sign in to your store's admin straight away.

Where to find it

Admin › Administration › Users & access › Users & logins (ইউজার ও অ্যাক্সেস).

The store owner (Super Admin) always sees it. Another staff member sees it only with the Users & access tick.

Step by step

1. Open Users & logins and press Add user.
2. Type the First name and, if you like, the Last name.
3. Type a Login name. This is what they type to sign in. Use 3 to 40 letters, numbers, dashes or underscores, for example rina_orders.
4. Add an Email if they have one. It is optional.
5. Type a Password of at least 8 characters, then type it again in the next box.
6. Under Role, pick the job. Each role card has a short line saying what it is for.
7. Look at What they may use. What the role needs is already ticked. Add or remove a box for this one person if you need to.
8. Keep Can sign in ticked, then press Add user.

The list shows "Added" with the person's name, role and how many features they have.

Good to know

• They sign in at your store's /admin page with the login name and password. Give them both yourself.
• A new form starts on Moderator. Change it to the right role before you save.
• Your package's staff limit. On a package with a staff limit, each staff login counts and the owner does not. When the limit is reached you see "Your … package allows … staff logins". During the free trial there is no limit.
• Only a Super Admin can make a Super Admin or an Admin. Staff with Users & access can only give ticks they have themselves.
• An email that is already a customer of your store. The form shows that customer and asks you to tick Yes, it is the same person to give that account admin access. They can still shop with it.
• An email used anywhere else on the platform is refused. Use another email or leave it empty.

Common problems

• "That login name is taken." Login names are unique across the platform. Add a number or the shop's short name.
• "Your … package allows … staff logins." Remove someone who has left, or choose a bigger package in Package & billing.
• They signed in but see almost nothing. Their role or ticks do not include those screens. Open them and add the features they need.

Related

• Which roles are there and what does each do?
• How do the feature tick boxes work?
• How many staff logins can I add?
• How do I make logins for many staff at once?