Each package can limit four things: products, landing pages, orders and staff logins. Where a package has no number, it is unlimited. During your free trial nothing is limited. You can see your limits and what you have used in Package & billing.
Where to find it
Admin › Administration › Settings › Package & billing (প্যাকেজ ও বিল). Four boxes show used / limit, with a bar that turns red when full. Only the store owner sees this page.
How it works
These are the current defaults. eCommerce Autopilot sets them and can change them, so Package & billing shows the numbers that apply to you.
| Limit | Start Free | Basic | Standard | Premium |
|---|---|---|---|---|
| Products | 10 | 200 | Unlimited | Unlimited |
| Landing pages | 1 | 5 | 25 | Unlimited |
| Orders | 50 in total | 500 a month | 3,000 a month | Unlimited |
| Staff logins (besides the owner) | 1 | 3 | 15 | Unlimited |
| Own domain | No | Yes | Yes | Yes |
A Custom package has no limits.
What each limit stops when it is full:
- Products: adding, cloning or copying a product, importing a file, and making a combo offer. A combo offer is a product too, so it counts. Theme sample products and deleted products do not count.
- Landing pages: making a new landing page. Both kinds count: the classic ones and the drag & drop ones.
- Orders: new orders from your website and landing pages, orders made in the admin panel, orders sellers add in the ERP, and restoring a deleted order. Only real orders count: checkouts a customer left unfinished and deleted orders do not, while orders on the ERP's sales pages do. "A month" means from the 1st of the calendar month.
- Staff logins: adding a new person in Users & logins.
Example: "Rangdhanu Fashion" is on Basic and has taken 500 orders by the 26th. Until the 1st of next month, or until the owner upgrades, customers who try to order see "Sorry, this shop cannot take new orders online right now. Please call the shop to order."
Good to know
- The owner is warned. When the order limit is reached, a red bar at the top of the panel says "Your shop is not taking new orders", with an Upgrade button.
- Editing is never blocked. You can still change products, pages, orders and staff you already have.
- After a paid package ends, it keeps working for 3 more days. Then the free package's limits apply.
- Stores set up by eCommerce Autopilot by hand may have a special arrangement with no limits. Package & billing says so if that is your case.
Common problems
- "Your … package allows N …" You have reached that limit. Delete what you no longer need, or choose a bigger package on Package & billing.
- My shop stopped taking orders. The order limit is reached. Upgrade so customers can order again.
- I cannot add an order in the admin panel either. The same limit applies there. The panel shows "Your … package allows N orders…". Upgrade, or wait for the new month if your limit is monthly.