When eCommerce Autopilot puts your store on hold (suspended), the shop closes for shoppers and your staff cannot work in the admin panel, but nothing is deleted. The store owner can still sign in, open Package & billing and pay. As soon as the payment is confirmed, the store opens again by itself.
Where to find it
Sign in as the store owner. You land on Admin › Administration › Settings › Package & billing (প্রশাসন › সেটিং › প্যাকেজ ও বিল) with a red note: "Your store is on hold. Pay your package to open it again — everything is kept as it was."
Only the store owner (Super Admin) can open the panel while the store is on hold, and only this page.
How it works
While the store is on hold:
- Shoppers see a short page on every address of your shop, the free one and your own domains: "This shop is closed for now. Please come back a little later." (also in Bangla). They cannot order.
- Staff who sign in are signed out again and see "This store is on hold. Please ask the store owner, or contact eCommerce Autopilot support."
- The owner is taken to Package & billing whatever page they open.
- Your data stays. Products, orders, customers, accounts and settings are kept exactly as they were.
- Automatic jobs rest, for example courier status updates, attendance sync and Telegram reports.
When you pay:
- bKash, card or aamarPay: the store opens again as soon as the payment comes back confirmed.
- Send money: the store opens once the eCommerce Autopilot team checks and approves your payment.
Example: "Rangdhanu Fashion" is put on hold. Customers see "closed for now". The owner signs in, pays one month with bKash on Package & billing, and the shop and staff logins work again straight away.
Good to know
- Not the same as a paused domain. A paused own domain only stops the domain while your free address keeps selling. On hold closes the whole store.
- Not the same as banned. A banned store stays closed even after paying. See What does a banned (closed) store mean?
- Give your Store ID. If you do not know why the store is on hold, contact support with your Store ID. While on hold you cannot open the Store ID page, but the number still shows next to Store ID in the menu on the left.
Common problems
- I paid by send money and it is still closed. The payment is waiting for the team's approval. Its status shows on Package & billing.
- My staff say they cannot log in. That is expected while on hold. See My staff cannot log in: is the store on hold?