My send-money payment is waiting: what happens next?

A send money payment is checked by a person on the eCommerce Autopilot team. While they check, it shows Checking in your Payments list. When they find the money, they approve it and your package opens.

Where to find it

Admin › Administration › Settings › Package & billing (প্রশাসন › সেটিং › প্যাকেজ ও বিল), in the Payments list at the bottom. Only the store owner sees this page in the sidebar.

How it works

1. On Package & billing you choose a package and months, and choose Send money (bKash / Nagad / Rocket) under Pay with.
2. The page shows the numbers to send the Total to. Send it with Send Money / Payment from your bKash, Nagad or Rocket.
3. Fill in Sent by (which wallet), Your number (sent from) and the Transaction ID (TrxID) from the payment message.
4. Press Send for checking. The page says: "Thank you! We are checking your payment — your package opens as soon as it is confirmed."
5. The team is told about your payment and checks the money against your TrxID.
6. Approved: the status changes to Paid and the Now box shows your package and its end date. The months count from the moment it is approved, or, if you renewed the same package early, after the days you still had.
7. Refused: the status changes to Failed and the package does not change.

Example: "Rangdhanu Fashion" sends ৳1,999 by bKash from 01XXXXXXXXX, writes the TrxID and presses Send for checking. The Payments list shows Checking. Later it shows Paid, and the store is on the new package.

Good to know

• There is no fixed time for the check. It is done by a person, so it can take a while. Open Package & billing to see the latest status.
• While you wait, your store stays as it is. If you are in the free trial, the trial goes on. If not, the free package's limits still apply until approval.
• The TrxID must be at least 6 characters. Copy it exactly from the payment message.
• Send exactly the Total shown on the page, for the package and months you chose.
• If you would rather not wait, pay by bKash or by card if those are shown. They are confirmed automatically, without a person checking.

Common problems

• "Write the Transaction ID (TrxID) from the payment message." The TrxID box is empty. Fill it in and press Send for checking again.
• "This Transaction ID was already sent." Every TrxID can be sent only once. Do not send it again. If your payment was refused by mistake, contact the eCommerce Autopilot team with the TrxID.
• The status is Failed. The team could not match the money. Check the number you sent to, the amount and the TrxID, then contact the team.

Related

• How do I pay for my package?
• Where do I see my package and what I have used?
• Where can I get help from the eCommerce Autopilot team?