When a seller order is booked with the courier, your shop tells the customer by itself. The message names the courier and gives the tracking number, a link to follow the parcel and the amount to pay at delivery. You choose how it is sent in Admin › Administration › Settings › SMS, in the box When an order goes to the courier.
Where to find it
Admin › Administration › Settings › SMS, then scroll down to When an order goes to the courier. Only the store owner (Super Admin) sees this screen.
How it works
- Someone presses Send to Courier on a seller order (Admin › ERP › Sales Department › Seller orders). The order is booked on Steadfast, Pathao or RedX.
- The shop fills in the message with that order's details and sends it on each channel you ticked:
- By SMS: from your shop's own SMS account. This works only while SMS is on at the top of the same page.
- In the chat the order came from: if the order was made from a Messenger, WhatsApp or Instagram chat in the CRM inbox, the message goes as a reply in that chat. Comment threads are skipped.
- On WhatsApp to the customer's number: sent with a message template that Meta has approved, from the inbox's WhatsApp number or from WhatsApp Cloud API in Marketing channels.
- What went out is written on the order as Customer told, for example "SMS ✓ · Messenger ✓".
You can change the message text (up to 480 characters). These words are filled in for you: {site} {name} {invoice} {courier} {tracking} {link} {cod}. {link} is the courier's own page for following the parcel.
Example: Rangdhanu Fashion sends an order to Steadfast. The customer gets an SMS with the shop name, the invoice number, "Steadfast", the tracking number and link, and "৳1,450" to pay at delivery.
Good to know
- Each order is told once. It is not sent again later.
- To start with, By SMS and In the chat are ticked and On WhatsApp is off.
- A failed message never stops the booking. The parcel is still booked and the order shows ✗ next to that channel.
- This message goes out for seller orders sent with Send to Courier. Website orders booked from Website orders do not send it.
- For WhatsApp, make a Utility template in WhatsApp Manager with five places (name, invoice, courier, tracking, amount) and write its name here. The language is bn unless you change it.
- Meta charges a small fee for each template message. The reply in the chat is free.
Common problems
- No SMS went out. The badge "SMS is off above" means your SMS account is not on. Turn on Send SMS at the top, save, and send a test SMS.
- No chat reply. The order was not made from a chat in the CRM inbox, so there is no chat to reply in.
- WhatsApp stays off after saving. Connect a WhatsApp number (CRM inbox or Marketing › WhatsApp) and fill in the template name.