Open Admin › Administration › Settings › SMS, tick SMS the customer when an order is placed, write your message in the box under it, and press Save. You can use {site}, {invoice}, {amount} and {name} in the text.
Where to find it
Admin › Administration › Settings › SMS (প্রশাসন › সেটিং), below the SMS company boxes. Only the store owner (and anyone made Super Admin) can open it.
Step by step
- Make sure your SMS account is connected and the status says SMS is on.
- Find SMS the customer when an order is placed and tick it.
- Write your message in the box under it, or keep the ready one.
- Put the words in curly brackets where the order's details should go.
- Press Save.
- Place a small test order on your shop with your own number to see the real message.
How it works
When a customer orders through your shop's checkout or a landing page order form, the words in brackets are filled in and the SMS goes to the mobile number on the order:
| Word | Becomes |
|---|---|
{site} |
Your Site Name from General settings |
{invoice} |
The order's invoice number |
{amount} |
The order's total, for example 1,850 |
{name} |
The customer's name from the order |
The ready message (used when the box is empty) is:
{site}: আপনার অর্ডার {invoice} পেয়েছি, মোট ৳{amount}। শীঘ্রই কল করে কনফার্ম করা হবে। ধন্যবাদ!
For Rangdhanu Fashion, a customer would get: "Rangdhanu Fashion: আপনার অর্ডার 482913 পেয়েছি, মোট ৳1,850। শীঘ্রই কল করে কনফার্ম করা হবে। ধন্যবাদ!"
Good to know
- It is sent from your shop's own SMS account, and uses your balance. If SMS is off, no message goes.
- Up to 480 characters, but keep it short. SMS companies charge per part, and a Bangla SMS fits fewer letters in one part than an English one. Ask your company how they count.
- Write
{amount}after ৳ yourself. The word gives only the number. - Spell the words exactly, with curly brackets and small letters.
{Amount}or(amount)is sent as it is. - To stop only this message, untick the box and press Save. Your other SMS keep working.
- Landing page orders get it too. Orders from landing page order forms send the same SMS as checkout orders, and the same tick switches it on or off.
- Parcel on its way: a separate message, "When an order goes to the courier", is set lower on the same page.
Common problems
- The customer got no SMS. Look at Last SMS in the test box for the company's answer. Check the box is ticked, SMS is on and you have balance.
- The SMS shows
{invoice}as text. The word was mistyped. Fix it and press Save.