Instant alerts are short Telegram messages that arrive as soon as something happens in your store. There are nine kinds. You switch each one on or off under Tell me at once when… in Admin › Administration › Settings › Telegram alerts.
Where to find it
Admin › Administration › Settings › Telegram alerts, the list Tell me at once when…. Tick the ones you want and press Save. Only the store owner (Super Admin) sees this page, and you need a bot with at least one chat added.
How it works
| Alert | When it comes | On at the start? |
|---|---|---|
| New order entered | A seller saves a new order in the ERP. | No |
| Parcel booked on Steadfast | An ERP order is booked on the courier from the panel (Steadfast, Pathao or RedX), or an order is handed over at the factory. | No |
| Parcel cancelled / returned | The courier's update says a parcel was cancelled. | Yes |
| Something to fix by hand in Steadfast | An order already with the courier was cancelled or its amount, phone, address or name changed, so the courier's panel needs the same change. | Yes |
| Courier or Facebook connection stopped working | Courier data, Facebook Ads messages or the attendance card machine cannot be read. | Yes |
| Seller bonus results (and when a week is held) | The best sellers of a finished week or month, or a bonus that is held. | Yes |
| Salary worked out on the 1st (and who needs checking) | The month's salaries are worked out on the 1st. The same tick also covers new people found on the card machine and requests staff send (leave, advance and so on). | Yes |
| CRM inbox: no seller available, or a chat nobody answered | A new message arrives while no seller is Available, or new customers were passed round the sellers and nobody answered. | Yes |
| Money handed over, waiting to be confirmed | Someone moves money into an account that another person holds, and it waits for them to confirm (see confirm a money hand-over). | Yes |
Example: Rangdhanu Fashion keeps "New order entered" off because sellers enter many orders a day, but leaves "Parcel cancelled / returned" on, so the owner hears about every cancelled parcel at once.
Good to know
- A broken connection is told once every 6 hours for the same problem, not on every try.
- Alerts go to every chat you added on the page.
- The messages are in Bangla and show the invoice, customer and amount where they apply.
- If you never saved this list, the "On at the start?" column above is what you get.
Common problems
- No alerts come at all. Check that the bot shows as connected and that your chat is listed under Who gets the messages. Press Send today's summary now to test.
- Too many messages. Untick "New order entered" and "Parcel booked on Steadfast". Those two come for every order.
Related
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