Autopilot Help Centre

✨ Autopilot AI All topics →

Autopilot AI What is Autopilot AI? Autopilot AI is your store's own AI, built in. It answers customers, writes product pages from a photo and SEO text, learns your shop from you, and needs no key. Autopilot AI How do I teach Autopilot AI about my shop? Open Autopilot AI › Teach your AI and tell it about your products, prices, delivery and rules like you would a new seller. It saves what it learned and answers that way. Autopilot AI How do I teach the AI by voice? In Teach your AI, press the 🎤 button, speak in Bangla or English, and press it again. The AI writes down what you said and learns it like a typed message. Autopilot AI How do I upload my price list or policy for the AI to learn? In Teach your AI › Upload your knowledge, choose a PDF, Word (.docx), text or CSV file up to 10 MB. The AI reads it and adds what it learned to its list. Autopilot AI How do I see and change what my AI knows? Teach your AI shows every ready answer, fact and rule the AI uses. Edit one with ✎, pause it with ⏸, remove it with 🗑, or add one by hand. Autopilot AI How do I try my AI as a customer? Open Teach your AI › Try as a customer and chat as if you were a customer. The AI answers exactly as on your website and inbox, and nothing is sent to anyone. Autopilot AI How do I make a product from a photo? In Autopilot AI › 1-Click AI Products, take up to 6 photos and type the price. The AI writes the name, descriptions, category, tags and SEO; you check and publish. Autopilot AI How does Autopilot AI answer in the Facebook, Instagram and WhatsApp inbox? Sellers press ✨ to get an AI answer to check and send. You can also let the AI answer waiting customers by itself after a few minutes, any time or outside office hours. Autopilot AI When does Autopilot AI hand a chat to a person? When it is not sure, or the customer has an order already placed, a complaint, sends a photo or asks for a person, the AI says a team member will answer and steps back. Autopilot AI How is Autopilot AI billed? Every AI answer and job is counted for your store, part by part. AI Usage & bills shows the cost in taka; one AI bill is made on the 1st of each month. Autopilot AI What happens if the AI bill is not paid? After the pay-by date, Autopilot AI pauses in your store: no AI answers, products or SEO. Your shop and data are not touched. Pay the bill and it starts again at once. Autopilot AI How do I turn Autopilot AI off? The store owner opens Autopilot AI › AI Usage & bills and presses Turn Autopilot AI off. Every AI feature stops in the store until it is turned on again. Autopilot AI Who can use Autopilot AI in my store? The owner controls everything, including the bill. The Admin teaches the AI and sets its answers. Sellers use the ✨ button. Others get only what their login allows. Autopilot AI Autopilot AI is not working Read the message the screen shows: AI switched off, a bill not paid, or the AI busy. Then check the part you use — live chat, inbox, products or SEO. Autopilot AI How does the SEO assistant write titles and descriptions with AI? Press Suggest on a product, category or bulk editor row. Autopilot AI writes an SEO title, description, keyword and alt text from real details; you check and save. Autopilot AI How do I set up the AI assistant in Live chat? In Live chat settings choose The AI assistant under Who answers and save. Autopilot AI answers visitors at once, shows product cards with Order now, and needs no key. Autopilot AI The Live chat AI assistant is not answering Check box 3 in Live chat settings first: Autopilot AI may be switched off or paused. Also make sure the AI is chosen to answer, and remember it stays quiet once a person... Autopilot AI Do I need my own AI key for Autopilot AI? No. Autopilot AI works with no key and is billed monthly. Only if the owner wants to pay Google, OpenAI or Anthropic directly can they add an own key as an advanced choic...