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Autopilot AI is not working

08 Nov 2026 2 min read বাংলায় পড়ুন

Start with the message on the screen. Autopilot AI always says why it is not working: it was switched off, a bill is not paid, or the AI was busy for a moment. Most of the time one of the checks below fixes it.

Where to find it

The store owner sees the AI's state at the top of Admin › Autopilot AI › AI Usage & bills. Live chat settings and Inbox settings also show a yellow message when the AI cannot answer.

What to check, most common first

  1. "Autopilot AI is switched off in this store." The owner turned it off. The owner can press Turn Autopilot AI on in AI Usage & bills.
  2. "Autopilot AI is paused: the AI bill for … is not paid yet." Pay the bill; the AI starts again at once. See What happens if the AI bill is not paid?
  3. "The AI did not answer. Try again in a minute." The AI company was busy for a moment. Wait a minute and try again.
  4. "Autopilot AI is not set up yet." This is on our side. Tell the eCommerce Autopilot team through Give feedback.
  5. You use your own AI key and it fails: the key, its credit or the model is the problem. See Do I need my own AI key for Autopilot AI?

Checks for each part

  • Website live chat: Who answers must be The AI assistant, and your package must include "AI assistant in live chat" after the free trial. See The Live chat AI assistant is not answering.
  • Inbox: the inbox needs a Premium or Custom package. For automatic answers, Automatic answers must be on; with Only outside office hours it answers only outside your office hours; it does not answer after 23 hours, post comments, or chats it handed to a person until someone answers.
  • The AI answers but says the wrong thing: teach it the right answer in Teach your AI, and remove the old item from What your AI knows.
  • 1-Click AI Products: make your categories first, and check you may add products.

When to ask the team

If no message explains it and the AI still does not answer after a few minutes, press Give feedback and say which part you were using and what you saw. Never share an API key.

Still need help? Ask in our Facebook group — the team and other shop owners answer there.
Ask the community →

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