The AI assistant answers website visitors in Live chat at once, day and night, with your own AI account. Paste a Claude, ChatGPT or Gemini API key in the Live chat settings, write your rules, choose The AI assistant under "Who answers" and save.
Where to find it
Admin › Online store › Marketing channels › Live chat. The store owner sees it, and so does anyone given the Live chat settings feature in their login.
Step by step
- Pick Gemini (Google), ChatGPT (OpenAI) or Claude (Anthropic), open its key page (linked on the settings page), create a key and copy it.
- In box 3. AI assistant, choose the AI service and paste the key in API key.
- Leave Model empty to use the recommended model, unless you know which one you want.
- In What the AI should know (your rules), write what customers often ask: delivery time, payment, exchange and return, office hours.
- In box 2. Who answers, choose The AI assistant and pick the person who takes over when a person is needed.
- Press Save, then Test the AI. A green message shows the AI's answer; a red one shows why it did not answer.
- Open your website, press the chat button and ask something.
How it works
- The AI uses only your shop's facts: your phone, WhatsApp, email and address, your delivery charges, your notes, and your latest 80 products with prices and links. It is told never to invent prices, stock, offers or delivery times.
- It replies briefly, in the customer's language (Bangla or English).
- When it is unsure, or the customer asks about an order already placed, wants to change or cancel an order, complains or asks for a person, it says a team member will reply. The chat is then marked needs you in Live messages.
- The AI does not open photos, voice messages or files. It tells the customer once that a person will look, and marks the chat for a person.
- As soon as someone from your team replies in a chat, the AI stays quiet in that chat.
Good to know
- The key is kept encrypted and is never shown again. To change it, type a new one; to delete it, tick Remove the saved key and save.
- Your AI service bills your own account for the answers.
- If you choose the AI but no key is saved, the chosen person answers until you add one.
- On a package without "AI assistant in live chat", after the free trial, the chats go to the chosen person instead of the AI.
Common problems
- The test shows an error from the AI service. Check the key was copied whole, and that your account with that service has credit or a free tier.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
Ask the community →