Everything Autopilot AI uses to answer customers is listed in What your AI knows on the Teach your AI page. You can edit, pause or remove any item, or add one by hand without chatting.
Where to find it
Admin › Autopilot AI › Teach your AI, the list What your AI knows (আপনার AI যা জানে). Anyone who can open Teach your AI can change it.
How it works
Each item has one of three colours:
| Kind | What it is | Example |
|---|---|---|
| Ready answer (blue) | What to answer when a customer says or asks something | "Do you have cash on delivery?" → "Yes, all over Bangladesh." |
| Fact (green) | Something true about your shop | "Delivery inside Dhaka is 1–2 days." |
| Rule (purple) | How the AI must behave | "Never promise a discount in chat." |
Items that came from an uploaded file carry a 📄 mark.
Step by step
- Edit: press ✎, change the text, press Save.
- Pause: press ⏸. The item stays in the list, greyed out, and the AI stops using it. Press ▶ to use it again. Good for offers that come back every year.
- Remove: press 🗑 and confirm. The AI forgets it.
- Add by hand: open + Add by hand, choose the kind, fill When the customer says / asks… (for a ready answer) and The answer, the fact or the rule, then press Save.
Good to know
- Changes count at once. The next customer answer uses the new list.
- Keep one item per price. If two items give different prices, remove the old one.
- Lengths: a question up to 500 characters, an answer, fact or rule up to 2,000.
- Adding, editing or removing by hand does not use the AI, so it costs nothing.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
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