The Live chat assistant answers with your own AI account. Pick one service (Gemini, ChatGPT or Claude), make an API key on its website, and paste the key in your Live chat settings. The service bills your own account for the answers.
Where to find it
Admin › Online store › Marketing channels › Live chat (মার্কেটিং চ্যানেল › লাইভ চ্যাট), box 3. AI assistant. The store owner sees it, and so does anyone given the Live chat settings feature in their login. The settings page also links each service's key page.
Step by step
- Choose one service:
- Gemini (Google): sign in to Google AI Studio with a Google account and create an API key. Google offers a free tier to start with; check its current limits there.
- ChatGPT (OpenAI): sign up on the OpenAI platform, add a payment method under billing, then create a new secret key.
- Claude (Anthropic): sign up on the Anthropic console, buy credits under billing, then create an API key.
- Copy the key right away. These services show the key only once.
- In the panel, open Live chat. In AI service, choose the same service.
- Paste the key in API key.
- Leave Model empty. The panel then uses the model it recommends for that service (shown in grey inside the box).
- Press Save, then Test the AI. A green message shows the AI's answer. A red one shows why it did not answer.
Good to know
- The bill is yours. Each service charges your own account for what the assistant writes. Set a spending limit in that service's billing page if you want one.
- The key is kept encrypted and is never shown again. To change it, paste a new key. To delete it, tick Remove the saved key and save.
- Switching service? Paste a key from the new service too, and empty Model. The saved key and model belong to the service you set them up for.
- Model: type a model name only if you know the exact name your service uses. A wrong name makes the test fail.
- No key yet? If you choose the AI assistant without a key, the person you chose answers the chats until you add one.
- Package: after the free trial, the AI answers only on a package with "AI assistant in live chat". Otherwise the chosen person gets the chats.
Common problems
- The test shows an error about the key. The key was not copied whole, or it was deleted on the service's website. Make a new key and paste it.
- The test shows an error about billing, credit or quota. Your account with that service has no credit left, or the free limit is used up. Add credit there or wait for the limit to reset.
- The test shows an error about the model. Empty Model, save and test again.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
Ask the community →