If the monthly AI bill is still unpaid after its Pay by date, Autopilot AI pauses in your store until it is paid. Nothing else stops: your shop, orders, inbox and data work as usual. Pay the bill and the AI starts again at once.
Where to find it
Admin › Autopilot AI › AI Usage & bills. When the AI is paused, a red message at the top says Autopilot AI is paused: the AI bill for [month] is not paid yet, with the amount. Only the store owner sees this page.
What stops while it is paused
- Live chat: the AI assistant does not answer; the chats go to the person chosen in Live chat settings.
- Inbox: no ✨ answers and no automatic AI answers; your sellers answer as usual.
- 1-Click AI Products, SEO Suggest and Teach your AI do not work.
- What the AI already learned is kept. Nothing is deleted.
Step by step
- Open AI Usage & bills and see the amount in the red message or in Monthly AI bills.
- Pay the eCommerce Autopilot team. If you are not sure how, ask through Give feedback or our Facebook group.
- As soon as your payment is recorded, the bill shows Paid and Autopilot AI works again. You do not need to switch anything on.
Good to know
- The pay-by date is shown on each bill in Monthly AI bills.
- Your own AI key keeps working. If the store owner set up their own AI account, the parts using it are not paused by our bill.
- A paid or forgiven bill never changes again.
Related
Still need help?
Ask in our Facebook group — the team and other shop owners answer there.
Ask the community →