A page with a lock 🔒 and the words "This part is in the … package" means your store's current package does not include that part of the panel. The store owner opens it again by choosing a package that has it, with the Upgrade now button on that page.
Where to find it
The lock page shows in place of the screen you opened. Its heading is the part's name, for example "Messenger / Instagram / WhatsApp inbox", followed by the cheapest package that has it and its price a month. Packages are chosen in Admin › Administration › Settings › Package & billing (প্রশাসন › সেটিং › প্যাকেজ ও বিল). Only the store owner sees that link and can pay.
Why it happens, most common first
- Your free trial has ended. During the trial every part is open. After it, your store is on the free package, which has fewer parts. The owner also sees a red notice at the top of the panel: "Your free trial has ended."
- Your paid package ran out. A paid package keeps working for 3 more days after its end date. After that, the free package's parts apply until you renew.
- Your package does not include this part. Each package opens its own set of parts. The online store is always open; parts such as these come with bigger packages:
- Courier tabs & panel match (Courier & parcels)
- Sales team, seller pages & ERP orders
- Cashbook, accounts, suppliers & approvals
- Profit & loss, CEO dashboard, business history
- Factory production & factory sales
- Staff, attendance & salary
- Messenger / Instagram / WhatsApp inbox (Premium only: locked on every other package and during the free trial too)
- Telegram alerts, YouTube comments, WhatsApp & email marketing keys
What to do
- Press Upgrade now on the lock page. It opens Package & billing with that package already picked.
- Check the package, choose the months and how you pay, and finish the payment.
- Open the page again. When the package is active, the lock is gone.
To compare first, press Compare packages ↗.
Good to know
- The menu link stays. A locked part still shows in the sidebar; only the page shows the lock.
- Nothing is deleted. The lock only stops the page from opening. What you entered there is still there when the part opens again.
- Staff see the same lock. Only the owner can pay. A staff member should tell the owner which part they need.
- A different message? "You do not have access to: …" is not about the package. It means that person's login does not have the feature.
Still not working?
If you paid and the page is still locked, check Package & billing for the package and its end date. If it looks wrong, press Give Feedback at the bottom of any admin page and say what you paid and when.