When a customer presses order and sees "Sorry, this shop cannot take new orders online right now. Please call the shop to order.", your package's order limit is reached. The owner chooses a bigger package in Package & billing, or, on a monthly limit, orders open again on the 1st of the next month.
Where to find it
Admin › Administration › Settings › Package & billing (প্রশাসন › সেটিং › প্যাকেজ ও বিল). Under Now, the Orders this month box (or Orders, when your package counts orders in total) shows used / limit. The owner also sees a red notice at the top of every admin page: "Your shop is not taking new orders".
What to check, most common first
- The free trial has ended. In the trial there is no order limit. After it, the free package's order limit applies.
- The limit is reached. If used equals the limit, every new order from the shop's checkout and from landing page order forms is refused with that message. Orders made in the admin panel, orders sellers add in the ERP and restoring a deleted order are refused too; there the panel shows the reason ("Your … package allows …").
- Monthly or in total. Most packages count orders from the 1st of the month (Bangladesh time). If the box says Orders without "this month", your package counts all orders, and waiting will not help — only a bigger package will.
What to do
- The owner presses Upgrade on the red notice, or opens Package & billing.
- Choose a package with a higher order limit, the months, and how you pay, and finish the payment.
- When the package is active, customers can order again at once. Place a small test order to check.
Other messages customers may see
- "Sorry, we cannot take this order. Please call the shop." This is not the package. The customer's phone number or internet address is on your blocked lists. Check Admin › Administration › Security › Blocked phone numbers and Blocked IP addresses, and remove it if it was a mistake.
- "Stock Note Available!" A product in the cart is out of stock. Add stock in Admin › Online store › Products › Stock.
Good to know
- Customers are not told about your package; they only see the polite message asking them to call.
- What counts: only real orders. Checkouts a customer left unfinished and deleted orders do not count; orders on the ERP's sales pages do.
- A paid package keeps working for 3 days after its end date. Renew before then so orders do not stop.
- If you pay by send money, the team checks the payment first, so the limit lifts once the payment is approved.
Still not working?
If the package is active and the Orders box shows room, but customers still get the message, press Give Feedback at the bottom of any admin page with a screenshot from the customer.