When saving a new product or landing page shows "Your … package allows … products. Choose a bigger package to add more." (or "… landing pages"), your store has reached its package's limit. Delete items you will not use again, or the owner chooses a bigger package.
Where to find it
Open Admin › Administration › Settings › Package & billing (প্রশাসন › সেটিং › প্যাকেজ ও বিল). Under Now, the Products and Landing pages boxes show used / limit, with a red bar when full. The owner sees the link in the sidebar.
What to check, most common first
- The free trial has ended. In the trial nothing is limited. After it, the free package's limits apply, so a store that added many products in the trial can be over the limit the next day.
- You are at the limit. Compare used and limit on Package & billing. When used equals the limit, the next new one is refused.
- Hidden items still count. A hidden product, or a landing page you switched off, still takes a place. Only deleting frees it.
- Both kinds of landing page count together. Classic landing pages and drag-and-drop pages share the one Landing pages limit.
What to do
- Free a place: delete products you will never sell again (Admin › Online store › Products › All products) or landing pages you no longer use (Admin › Online store › Pages & blog › Landing pages). Then save the new one again.
- Or upgrade: the owner chooses a bigger package on Package & billing. The new limit applies as soon as the package is active.
Good to know
- Refused when full: a new product, cloning or copying a product, a product file import, a new combo offer (combos count as products), and a new landing page of either kind.
- Never refused: editing what you already have — prices, photos, stock, page text.
- Theme samples do not count. Removing them does not free a place. When you remove them, a sample someone already ordered stays as your own product, and from then on it counts.
- Deleted products do not count.
- Staff logins and orders have their own limits on the same page. A full staff limit shows "Your … package allows … staff logins."
- In a big import, the limit is checked when you start it, so check the numbers first.
Still not working?
If Package & billing shows free places but saving is still refused, press Give Feedback at the bottom of the page and include a screenshot of the message.
Related
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