A link is missing from a staff member's sidebar because their login does not have the feature behind it. The owner opens Users & logins, edits the person, ticks the feature and presses Save. The person then reloads the page.
Where to find it
Admin › Administration › Users & access › Users & logins (প্রশাসন › ইউজার ও অ্যাক্সেস). The owner, and staff with the Users & access feature, can edit logins.
What to check, most common first
- The feature is not ticked. Each feature is one tick box on the person's login. It opens the page, its sidebar link and its buttons together. Without it, the link is hidden, and opening the address directly shows "You do not have access to: … Ask the Super Admin." Edit the person, tick the feature, press Save. When you pick a role, the box says whether a feature is "Needed for this role", "Can be given if they do this work too" or "Owner only — keep for Super Admin".
- The link is for the owner only. Package & billing, SMS, Business history and Work guides show only for the store owner (or someone made Super Admin). So does everything behind a tick that ends in (owner), such as the CEO dashboard, Finance overview, Payroll, Accounts or Telegram alerts: those ticks open for the Super Admin only, even when ticked. No tick opens them for staff.
- ERP links need an ERP tick. Most links in the ERP section (Seller orders, Staff, Attendance, Cashbook …) appear only when the person has the matching tick from the ERP group, such as Sales team: every page or Attendance. Telegram alerts, Couriers & keys and Customer fraud check belong to ERP settings (owner), so only the owner sees them.
- Courier data goes by job role. Courier & parcels shows for the owner, Admin, Manager, Marketing Manager, Production Manager (to see only), Courier Manager and sellers. Other roles do not see courier data, even with the Courier tick. To give someone courier work, pick the Courier Manager role for them.
- Inbox links need an Inbox tick. Inbox needs Inbox — own chats or Inbox — every chat. Inbox settings needs its own tick. To get chats, the person must also be on the sellers list in Inbox settings.
- Two-step sign-in shows only for Super Admin, Admin, Manager, Production Manager and Marketing Manager.
Good to know
- A lock is different. If the link shows but the page says "This part is in the … package", the person has access, but your package does not include that part. Only the owner can upgrade.
- Nobody gives more than they have. A manager who edits logins cannot tick a feature they do not have: "Only the Super Admin can give access you do not have yourself: …"
- Older roles. Staff set up before the tick boxes keep their old role's access until the owner edits and saves them once.
- Blocked logins are signed out with "This account is blocked. Ask the store owner."
Still not working?
If the feature is ticked and saved, and the person reloaded the page but still cannot see the link, press Give Feedback at the bottom of the page, with the person's role and the link they need.
Related
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