When Send to Steadfast (or Pathao / RedX) says "could not send", or Send to Courier on a seller order says "Could not book: …", the courier did not take the parcel. Read the reason in the message, then fix it with the matching step below and send the order again.
Where to find it
- Website orders: Admin › Online store › Website orders › All orders, the courier buttons at the top.
- Seller orders: Admin › ERP › Sales Department › Seller orders, Send to Courier.
- Keys: Admin › ERP › Sales Department › Courier & parcels, button Couriers & keys. Only the store owner (Super Admin) sees it.
What to check, most common first
- The courier is not connected. "Steadfast courier setup incomplete", "Pathao is not connected yet …" or "no courier is ready" mean the keys are not saved, or Use Steadfast (Pathao / RedX) is off. Save the keys in Couriers & keys and switch the courier on.
- The keys stopped working. Press Test connection on the courier's card. "Connected to Steadfast · balance ৳…" means the keys work. "Pathao sign-in failed …" or another error means a key, secret or login changed at the courier — paste the new ones and save. If Telegram alerts are connected, the Courier or Facebook connection stopped working alert warns you when Steadfast stops answering the regular check (at most once every 6 hours).
- A detail is missing.
- RedX: "choose the RedX area on the order first (or write the area in the address)". Pick the area on the order's Edit page.
- Pathao: choose City, Zone and Area on the order's Edit page. "no Pathao store found" means you should add your Store ID on the Pathao card.
- The courier refused the details. For Steadfast website orders the message only lists the invoice, for example "could not send: 1052". Open the order and check the customer's name, an 11-digit phone number, the address and the amount, then send it again. Pathao and RedX put their reason in brackets.
- More than one courier is ready. "choose the courier (…)" on seller orders means you must pick one from the list next to the button first.
Good to know
- Never booked twice. A website order that already has a tracking ID is skipped and listed under "already sent: …". A seller order already with the courier says "Already with the courier."
- Seller invoices are checked when typed. An invoice already booked is refused at entry: "This invoice was already booked with Steadfast (parcel …). Use a new invoice number."
- Risky customers go one by one. When the message says "risky customer — send it on its own", open that order, send it alone and answer Advance taken?.
- Cancelled orders are never sent.
Still not working?
If Test connection works but booking keeps failing, check the order in your courier's own panel first. Then press Give Feedback at the bottom of the page with the exact message and the invoice number. Never send your API keys.
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