Parcel statuses are not updating

Parcel statuses change by themselves when the courier sends live updates, and a regular check catches the ones that were missed. If a parcel stays on an old status, the live link is usually not set up, or the courier keys stopped working. To ask the courier at once, press Check status on the parcel.

Where to find it

Admin › ERP › Sales Department › Courier & parcels (সেলস বিভাগ › কুরিয়ার ও পার্সেল). Check now is at the top of the page; Check status is at the top of a parcel's page. The Live updates from Steadfast card is on the All couriers and Steadfast tabs.

What to check, most common first

Steadfast live updates are not set up. On the Live updates from Steadfast card, copy the Callback URL and the Auth token (Bearer) into your Steadfast panel's webhook settings and save. If Updates received does not grow as parcels move, the link or token is wrong. After someone presses New token, the old token stops working, so paste the new one into Steadfast.
The regular check has not reached it yet. The check runs every 10 minutes, but it asks again about a parcel only after 3 hours without news (once a day for parcels booked more than 60 days ago), and up to 40 parcels a time. For a quicker answer, press Check status on the parcel ("Status updated: …" or "No change — still …"), or Check now for up to 20 parcels at once.
The courier keys are missing or wrong. Parcels of a courier without saved keys are skipped. "Could not reach Steadfast: …" on Check status means the keys or the courier's service failed. Press Test connection in Couriers & keys.
The courier has no live connection. CarryBee and couriers you added yourself are never checked. Bring their parcels in with Import or set the status by hand.
The parcel was booked straight in the Steadfast panel. It may not be in your list until its first update. Use the Sync from Steadfast bookmark to bring every parcel in.

Good to know

Final statuses stay. Delivered, partly delivered and cancelled parcels are not asked about again.
Website orders booked with a courier show up as parcels after the next check, or at once after Check now.
Pathao and RedX have their own live link on their own tab of Courier & parcels.
"A check is already running in the background — look again in a few minutes." means a check is under way; wait and reload.
Each parcel's What happened list shows every update and where it came from.

Still not working?

If Check status answers "No change" but the courier's own panel shows a newer status, press Give Feedback at the bottom of the page with the parcel ID and both statuses.

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