Can I close or delete my store?

You do not have to do anything to stop paying: when your paid package ends and is not renewed, the store moves to the free package after the grace days and keeps all your data. If you want the store and all its data deleted for good, ask eCommerce Autopilot support and give your Store ID.

Stop paying, keep the store

• Do not renew. The package keeps working for the grace days, then the store moves to Start Free with its limits.
• Products, orders, customers and settings stay. Pay again any time and everything opens again.
• Your own domain pauses while the store is on the free package.

Delete the store for good

1. Find your Store ID: Admin › My workspace › Store ID (a 6-digit number).
2. Ask support through the Give feedback button at the bottom of any admin page, or in the Facebook group, and write that you want the store deleted, with the Store ID. Only the store owner can ask.
3. The team checks it is you and deletes the store.

What deletion removes: every product, order, customer, chat, staff login that belongs only to this store, uploaded photos and files, and the store's addresses. It cannot be undone. A copy of the store's data is saved first, and payment records of your packages are kept as records.

Good to know

• Not sure? Stay on the free package instead; nothing is lost.
• Bought a domain here? The domain stays yours until it expires; say if you want to keep it pointing somewhere else.

Related

• What happens when my package runs out?
• What is my Store ID and where do I find it?
• How do I report a problem or send an idea?