Fix in Steadfast means a seller order was changed or cancelled after it was sent to the courier. The panel cannot change or cancel a parcel at Steadfast for you. Make the same change in the Steadfast panel by hand, then press Done — fixed in Steadfast on the order.
Where to find it
Go to Admin › ERP › Sales Department › Seller orders.
- A yellow bar at the top says how many booked orders were changed or cancelled, with a See them button.
- The Fix in Steadfast chip above the list shows only these orders. Each one carries a small "⚠ fix in Steadfast" note.
- Inside the order, a yellow box starts with Fix in Steadfast by hand: and says exactly what changed.
How it works
The note is made by itself when a booked order changes in one of these ways:
- Cancelled: "Order cancelled — cancel parcel … in Steadfast".
- Amount to collect changed by ৳1 or more: "Amount changed: Steadfast has ৳1,250, now ৳1,100 — change it in Steadfast".
- Phone, address or customer name changed: for example "Address changed — update it in Steadfast".
Orders the customer collects from the factory never get this note, because there is no courier parcel to fix.
Step by step
- Press the Fix in Steadfast chip and open the order.
- Read the yellow box. It names the parcel ID and what to change.
- Open that parcel in the Steadfast panel and make the same change. The box notes that this is easiest while the parcel is still In review.
- Back on the order, press Done — fixed in Steadfast. The note goes away, and the order now remembers the new amount as the courier's amount.
Good to know
- Telegram alert. If you have connected Telegram alerts, each new note also comes to Telegram as "Steadfast-এ হাতে ঠিক করুন" with the invoice, parcel ID and what changed. This alert, Something to fix by hand in Steadfast, is on by default.
- Who can change a booked order. The owner and people with Sales team: every page. A seller can change their own order only until it is booked, and only for 7 days after entering it.
- Bringing an order back. If a cancelled order is brought back, the "Order cancelled" note clears by itself.
Common problems
- I pressed Done before fixing it. The note does not come back. Make the change in the Steadfast panel anyway.
- The yellow bar keeps showing. Some orders still have a note. Open each one from the Fix in Steadfast chip.
Related
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