Why can't a seller change the price on the order form?

Once a seller's order is saved, its Price ৳ and Order details boxes are read-only for the seller. This is on purpose: a new price or new items change what the courier collects and what the factory makes, so they go through an ask that the office approves. Use Ask to change price / items on the order page.

Where to find it

Admin › ERP › Sales Department › My Orders › open the order › Edit. Under Order details the form says: "Price and order details change only with approval — use "Ask to change price / items" on the order page."

This lock is for sellers (feature Seller: own page only). People with Sales team: every page (the office) still change the price and details straight in Edit.

How it works

What the seller can still change in Edit: customer name, phone, address, advance, colour, delivery note, the special note for the factory, photos and videos. These save at once.
What is locked: Price and Order details. Even if the boxes were changed some other way, saving keeps the old price and details.
How to change them: press Ask to change price / items, write the new price, the new details and a note, and press Send for approval. The order changes when a Manager, Courier Manager, Admin or the owner approves.

Good to know

Edit has its own time limit. A seller can edit their own order for 7 days after entering it, and only until it is sent to the courier.
Asking has no week limit. Ask to change price / items works on the seller's own order until it is sent, even after the 7 days.
After Send to Courier neither works. Use Add something new to add to the same parcel (it needs approval too) or an Add-on order for a separate parcel.
While an ask waits, the office cannot send the order to the courier until it is approved or refused.
A brand-new order is not locked: the seller types the price freely the first time and saves.

Common problems

I can't type in the price box. It is read-only. Use Ask to change price / items on the order page.
The Edit button is gone. The order is older than 7 days or already sent. Ask the office, or use Ask to change price / items if it is not sent yet.

Still need help? Ask in our Facebook group — the team and other shop owners answer there.

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