How do I make an add-on order for a parcel already sent?

Open the order that is already with the courier and press Add-on order. A new order form opens with the same customer, phone and address, and the details start with "Add-on to order : ". Write the new items and price, and save. It goes as its own parcel.

Where to find it

Admin › ERP › Sales Department › My Orders › open the sent order. The Add-on order (অ্যাড-অন অর্ডার) button is at the top. Its tip says "Already sent: anything added goes as a new order".

The button shows on a sent order that you can no longer edit, so a seller sees it on their own sent orders. The office (Sales team: every page) can still edit every order and does not get this button; they make a New order for the same customer in the usual way.

Step by step

1. Open the sent order, for example RF-1045.
2. Press Add-on order.
3. Check what is already filled: the same page, customer name, phone and address. Order details starts with "Add-on to order RF-1045: " and Delivery note says "Add-on to order RF-1045".
4. After the colon in Order details, write what is added, for example "1 printed three-piece, blue".
5. Write the Price ৳ of the add-on only, and any advance.
6. Add photos if needed, then save the order.
7. Like any new order, it waits as Pending. Press Request courier send (or Send to Courier if you have that tick).

Good to know

• It is a full new order. It gets its own invoice, counts in the day's numbers like any order, and is sent and printed on its own.
• The courier sees the link. "Add-on to order …" is in the delivery note, which goes into the courier booking's note, so the courier and the office know the two parcels belong together.
• Which one to use? If the first parcel is still with the office or the courier has not picked it up, ask Add something new so it goes in the same parcel. If the courier already has it, or the office refused your ask, use Add-on order.
• Before sending you never need an add-on order. Use Ask to change price / items on the first order.

Common problems

• I don't see Add-on order. The order is not sent yet, it is cancelled, or you can still edit it. Use Ask to change price / items before sending.
• The customer details are wrong on the add-on. They come from the first order. Fix them in the form before saving; the first order does not change.

Related

• How does a seller add something new to an order already sent?
• How do sellers ask the office to send an order to the courier?
• How do I enter an order by pasting the customer's message?
• How do I make a replacement order?