Who can approve order changes and new items?

A seller's price / items change (before sending) is approved by the store owner and by anyone who sees every order or may send orders to the courier. A seller's new item on a sent order is approved by the same people and also by the Production Manager.

Where to find it

The asks show in Admin › ERP › Sales Department › Seller orders, with a yellow bar and a Show them button for the people who may decide them. The rights come from the ticks in Admin › Administration › Users & access › Users & logins.

Who can use it

The rule in the panel: you approve a change if you have Sales team: every page or Send orders to the courier, or you are the Super Admin. For a new item, the Production Manager job role counts too.

Good to know

• Ticks, not titles. If you untick Send orders to the courier for a Courier Manager, they no longer approve. If you give a Supervisor Sales team: every page, they do.
• Why the Production Manager only approves new items. A new item on a sent parcel is often made or packed in the factory, so the factory side can say yes or no. Price changes before sending stay with the office.
• Refusing a new item needs a reason. The seller sees it on the order page.
• The seller's own screen says less. The ask form names "a Manager, Courier Manager or Admin" to keep it short; the full list is the one above.
• Sellers never approve. Even their own asks wait for someone else.

Common problems

• A Production Manager sees no Approve button on a price change. That is expected. Only new items on sent orders are theirs.
• Nobody sees the yellow bar. Check that at least one person besides the owner has Sales team: every page or Send orders to the courier.

Related

• How do I approve or refuse a seller's order change?
• Who can send seller orders to the courier?
• What can a Production Manager do?
• How do the feature tick boxes work?